Lead Generator Inside Sales

YDU JC Air Cond & Ref Inc.- Dubai; Chennai District; On-site; INR 500,000 - 800,000; Full time

Job summary

Johnson Controls in Chennai seeks an Inside Sales Representative to generate opportunities and support revenue growth. You will engage customers by phone and email, understand requirements, and promote products and services while coordinating with field sales.

The role requires 2–5 years in inside sales or sales support, strong communication, CRM proficiency, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Bachelor's degree required in business or related field.
• 2–5 years in inside sales or sales support.
• Strong communication and interpersonal skills.
• Proven ability to generate leads and influence purchasing decisions.
• Experience with CRM and MS Office.

Responsibilities

• Generate new sales opportunities and upsell/cross-sell.
• Engage via phone, email, and digital channels.
• Qualify leads and handoff to outside sales when required.
• Provide product information, pricing, and guidance.
• Prepare quotations and process orders.
• Coordinate with internal teams to expedite orders.
• Support sales campaigns and lead generation activities.
• Maintain CRM records of interactions and opportunities.
• Monitor accounts and identify revenue opportunities.
• Achieve assigned sales targets.

Skills

Communication skills

Lead generation

Customer relationship building

CRM proficiency

Sales support

Education

Bachelor's degree in Business, Engineering, Marketing, or related field

Tools

CRM tools

Microsoft Office

Job description

The Inside Sales Representative is responsible for generating sales opportunities, supporting revenue growth, and enhancing customer engagement through phone and email interactions. The role focuses on identifying customer needs, promoting products and services, qualifying leads, supporting sales campaigns, and collaborating with field sales teams to drive business growth.

Key Responsibilities

• Generate new sales opportunities and identify upselling and cross-selling opportunities through proactive customer outreach.
• Engage with customers via phone, email, and digital channels to understand requirements and promote relevant products and solutions.
• Qualify leads and coordinate handoff of sales opportunities to the outside sales team when required.
• Provide customers with product information, technical guidance, pricing, and product selection support.
• Prepare and manage quotations, process orders, and ensure timely follow-up on customer requests.
• Coordinate with internal teams to expedite orders and resolve customer inquiries.
• Support sales campaigns, customer retention initiatives, and lead generation activities.
• Maintain accurate records of customer interactions, opportunities, and sales activities in CRM systems.
• Monitor customer accounts and identify opportunities to increase revenue and improve customer satisfaction.
• Achieve assigned sales targets and contribute to overall business objectives.

Required Qualifications

• Bachelor's degree in Business, Engineering, Marketing, or a related field.
• 2-5 years of experience in Inside Sales, Sales Support, Customer Service, Business Development, or a related role.
• Strong communication and interpersonal skills.
• Ability to build customer relationships and influence purchasing decisions.
• Experience in lead generation, customer engagement, and sales support activities.
• Strong organizational skills with the ability to manage multiple priorities.
• Proficiency in CRM tools and Microsoft Office applications.
• Ability to work collaboratively in a fast-paced environment.

Preferred Qualifications

• Experience in B2B sales or technical product sales.
• Knowledge of order management, quotation processes, and sales operations.
• Experience supporting field sales teams and managing customer accounts.
• Strong problem-solving and customer-focused mindset.

Key Competencies

• Customer Focus
• Communication Skills
• Sales Acumen
• Relationship Building
• Time Management
• Problem Solving
• Team Collaboration
• Results Orientation

This role is ideal for a proactive sales professional who enjoys engaging with customers, generating business opportunities, and supporting revenue growth through effective inside sales activities.

Johnson Controls: Enhancing the Intelligence of Buildings

Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.