Senior Lead Engineer - Field Service

Vertiv Group; Ahmedabad; On-site; INR 400,000 - 800,000; Full time

Job summary

Vertiv Group in Ahmedabad, Gujarat, is seeking a Field Service Engineer to provide on-site support across the region. You will perform maintenance, installation, and commissioning of UPS systems, ensuring high system availability and customer satisfaction.

The role requires hands-on experience, a recognized engineering degree, and willingness to travel. You will diagnose issues, prepare reports, coordinate with customers and internal teams, and adhere to safety procedures.

Qualifications

• 3+ years of site/client-facing experience.
• Engineering degree or equivalent.
• Willingness to travel across locations.
• Experience with UPS preferred.

Responsibilities

• Perform preventive and breakdown maintenance, installation, and commissioning of UPS systems.
• Diagnose UPS components: rectifiers, inverters, IGBT modules, control cards, capacitors, cooling fans, and batteries.
• Handle emergency breakdowns and meet defined turnaround times.
• Prepare technical reports and Root Cause Analysis (RCA) and service recommendations.
• Coordinate with customers, technical support teams, vendors, and internal service teams for issue resolution.
• Ensure timely updating and closure of service calls in the FSM system and submit Field Service Reports (FSRs).
• Manage spare parts requirements, consumption records, and defective material returns.
• Ensure compliance with safety procedures, PPE, and customer site regulations.
• Support UPS installation, commissioning, testing, and customer handover activities.

Skills

UPS servicing

Troubleshooting

Power electronics

Electrical systems

Documentation

Customer handling

Travel readiness

Education

Engineering degree

Job description

Brief Job Description

The Field Service Engineer:

• Provide consistent quality and support to customers across the region.

Required/ Minimum Qualifications

• Minimum 3+ years’ experience in a site / client facing role.
• Recognized qualification in an Engineering discipline.

Key Responsibilities

• Perform preventive maintenance, breakdown maintenance, installation, and commissioning of UPS systems.
• Diagnose and troubleshoot UPS systems, including rectifiers, inverters, IGBT modules, control cards, capacitors, cooling fans, and battery systems.
• Handle emergency breakdown calls and ensure timely resolution within defined turnaround times.
• Conduct battery inspections, testing, and performance assessments.
• Prepare technical reports, Root Cause Analysis (RCA), and service recommendations.
• Coordinate with customers, technical support teams, vendors, and internal service teams for issue resolution.
• Ensure timely updating and closure of service calls in the Field Service Management (FSM) system.
• Submit accurate Field Service Reports (FSRs) and maintain service documentation.
• Manage spare parts requirements, consumption records, and defective material returns.
• Ensure compliance with company safety procedures, PPE requirements, and customer site regulations.
• Support UPS installation, commissioning, testing, and customer handover activities.

Required Skills

• Hands-on experience in UPS servicing, troubleshooting, and maintenance.
• Good knowledge of power electronics, electrical systems, and battery technologies.
• Ability to use electrical testing instruments such as multimeters, insulation resistance meters, and power analyzers.
• Strong problem-solving, customer handling, and communication skills.
• Good documentation and coordination skills.
• Willingness to travel across assigned locations and attend emergency breakdown calls as required.

Preferred Experience

Experience in industrial UPS systems, data centers, manufacturing plants, critical power applications, and battery maintenance will be an added advantage.

Candidate Profile

The ideal candidate should be technically strong, customer-focused, safety-conscious, and capable of independently handling field service activities while ensuring high service quality and customer satisfaction.

Time Travel Needed

• None.