Lead Engineer

Intuitive Technology Partners, Inc.; Ahmedabad District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Intuitive Technology Partners, Inc. is seeking a Lead Engineer to manage and support enterprise-end user environments. The role focuses on Microsoft 365 administration, device lifecycle management, user support, and ITSM processes across Windows and macOS.

The candidate will troubleshoot complex issues, maintain API and policy enforcement, and collaborate with internal IT teams and vendors to ensure SLA commitments are met. Immediate start in an onsite Ahmedabad setting.

Qualifications

• Proven experience in M365 Admin Portal and Azure AD.
• Hands-on experience with Intune device management.
• Familiarity with ITSM tools.
• Strong troubleshooting skills for OS (Windows & macOS) and hardware.
• Excellent verbal and written communication skills.
• Ability to work independently and within a team.
• Strong organizational and documentation skills.

Responsibilities

• Manage and support enterprise-level end-user environments.
• Administer M365 and Azure AD, manage licenses, groups, DLs.
• Onboard/offboard devices via Intune; monitor compliance and enforce policies.
• Use ITSM tools to create, track, and resolve tickets within SLAs.
• Provide remote and phone-based support for Windows and macOS; coordinate vendor repairs.
• Collaborate with internal IT teams and external vendors; document solutions.
• Participate in ARC team initiatives; ensure alignment with compliance mandates.

Skills

M365 Admin Portal

Azure AD

Intune device management

ITSM tools

Windows OS

macOS

Communication skills

Documentation

Teamwork

Tools

Intune

M365 Admin Portal

Azure AD

Job description

Immediate hiring || Ahmedabad (Onsite) || Full Time

About the job:

Title - Lead Engineer

Start date: Immediate

Position Type: Full Time

Location: Ahmedabad, India (Onsite)

Job Description :

We are seeking a skilled and customer-focused Engineer / Sr Engineer to manage and support enterprise-level end-user environments. The ideal candidate will have hands-on experience with Microsoft 365 administration, device lifecycle management, user support, and ITSM processes. This role requires strong troubleshooting skills across Windows and macOS platforms, excellent communication abilities, and a proactive approach to resolving technical issues.

Key Responsibilities

Microsoft 365 Administration

• Manage users and licenses via M365 Admin Portal.
• Create and manage Azure AD groups, Distribution Lists (DLs), and M365 Groups.
• Troubleshoot email flow issues and collaborate with Exchange/Email teams as needed.

Device Management (Intune)

• Onboard and offboard devices using Microsoft Intune.
• Monitor device compliance and take corrective actions.
• Ensure endpoint security and policy enforcement.

ITSM & Service Desk Operations

• Use ITSM tools to create, manage, and resolve tickets.
• Follow up with users and teams to ensure timely resolution within SLAs.
• Document solutions and contribute to the Knowledge Base (KB) articles.
• Troubleshoot network connectivity issues (Wi-Fi, VPN, LAN, DNS, DHCP)

Technical Support

• Provide remote and phone-based support for Windows and macOS operating systems.
• Troubleshoot hardware issues and coordinate with vendors for repairs/replacements.
• Assist users with software installations, updates, and configuration.

Communication & Collaboration

• Communicate effectively via email, phone, and Microsoft Teams.
• Provide clear instructions and empathetic support to end users.
• Collaborate with internal IT teams and external vendors.

ARC Team & Audit Support Responsibilities

• Actively participate in ARC (Audit, Risk & Compliance) team initiatives.
• Coordinate between InfoSec and other IT teams to ensure alignment on compliance mandates.
• Support internal and external audit requirements by providing timely data and documentation.
• Maintain accurate records of device onboarding/offboarding, user access, and license assignments.
• Assist in remediation of audit findings related to EUC operations.
• Ensure adherence to organizational policies and regulatory standards (e.g., ISO, GDPR).
• Participate in periodic reviews and reporting for compliance tracking.

Required Skills & Qualifications

• Proven experience in M365 Admin Portal and Azure AD.
• Hands-on experience with Intune device management.
• Familiarity with ITSM tools.
• Strong troubleshooting skills for OS (Windows & macOS) and hardware.
• Excellent verbal and written communication skills.
• Ability to work independently and within a team.
• Strong organizational and documentation skills