IT Operations Executive

Hashtag Infosystem; Surat; On-site; INR 400,000 - 700,000; Full time

Job summary

Hashtag Infosystem is seeking a proactive IT Operations Executive to oversee day-to-day IT operations, user administration, endpoint management, and technical support across the organization. The role focuses on Microsoft 365 administration, Intune enrollment, and RBAC to ensure secure access controls.

The candidate should manage devices across Windows, macOS, and iOS platforms, handle migrations, backups, and basic cybersecurity practices while coordinating with vendors and internal teams for

Qualifications

• Minimum 2+ years of professional IT Operations/IT admin experience in an operational role.
• Hands-on with Microsoft 365 administration, device management, and support across Windows, macOS, and iOS.

Responsibilities

• Manage Microsoft 365 services including Intune, Entra ID, and SharePoint Online.
• User account creation, modification, licensing, permissions, and access management.
• Configure, enroll, and manage company devices using MDM solutions (Intune).
• Provide technical support for Windows, macOS, iOS devices, printers, and office equipment.
• Perform software installation, updates, patch management, and application deployment.
• Handle onboarding/offboarding, device setup, and asset allocation.
• Assist in data backup, restoration, migration, and system recovery.

Skills

Microsoft Intune

Azure AD / Entra ID

SharePoint Online

Microsoft 365 Administration

Device management (Windows/macOS/iOS)

RBAC / access control

MDM solutions

Data backup & migration

Cybersecurity basics

Outlook/Exchange troubleshooting

Education

Bachelor's degree or Diploma in Computer Science/IT

Tools

PowerShell

Microsoft Defender for Endpoint

Apple Business Manager

Job description

Job Location

(Nanpura Surat, Gujarat) (On-site- full time)

Experience

{Min 2+ years of professional experience in IT Operations Executive role.

Job Timing

Mon to Sat (11.30 am to 9.30 pm)

Job Summary

We are looking for a proactive and technically skilled IT Operations Executive to manage day-to-day IT operations, user administration, endpoint management, and technical support across the organization. The ideal candidate should have hands-on experience with Microsoft 365 administration, device management, troubleshooting, data migration, and basic cybersecurity practices. The role requires excellent problem-solving abilities, attention to detail, and the capability to support both internal teams and business operations efficiently.

Key Responsibilities

• Manage and administer Microsoft 365 services, including:
  • Microsoft Intune
  • Microsoft Entra ID (Azure Active Directory)
  • SharePoint Online
• User account creation, modification, licensing, permissions, and access management.
• Configure, enroll, and manage company devices using Microsoft Intune or other Mobile Device Management (MDM) solutions.
• Provide technical support and troubleshooting for:
  • Windows desktops and laptops
  • macOS devices
  • iPhones and iPads (iOS/iPadOS)
  • Printers, peripherals, and other office IT equipment.
• Perform software installation, updates, patch management, and application deployment.
• Execute user onboarding and offboarding processes, including account provisioning, device setup, access assignment, and asset allocation.
• Perform data backup, restoration, migration, and system recovery activities.
• Assist in email setup, mailbox migration, Microsoft Outlook troubleshooting, and Microsoft 365 administration.
• Implement and maintain role-based access control (RBAC) and user privilege management.
• Support application deployment, licensing, configuration, and access management across Windows, macOS, and iOS platforms.
• Monitor endpoint compliance and ensure devices adhere to organizational security policies.
• Assist in implementing basic cybersecurity measures, including endpoint protection, MFA, password policies, phishing awareness, and device security.
• Maintain IT asset inventory, documentation, SOPs, and technical records.
• Coordinate with external vendors and service providers for hardware, software, licensing, and technical support.
• Provide remote and onsite technical support to employees.
• Assist in planning and executing IT infrastructure upgrades, migrations, and technology projects.
• Maintain system documentation, knowledge base articles, and operational procedures.

Required Skills

• Microsoft Intune
• Microsoft Entra ID (Azure AD)
• SharePoint Online
• Microsoft 365 Administration
• Experience with Windows, macOS, and iOS device management.
• Good understanding of user administration, permissions, and role-based access control (RBAC).
• Knowledge of Mobile Device Management (MDM) solutions.
• Hands-on experience in data backup, restoration, and migration.
• Understanding of endpoint security and basic cybersecurity best practices.
• Knowledge of application deployment and software lifecycle management.
• Familiarity with Microsoft Outlook, Exchange Online, and email troubleshooting.
• Ability to diagnose and resolve hardware, software, and network-related issues.
• Strong documentation, communication, and organizational skills.

Preferred Skills

• PowerShell scripting and automation.
• Experience with Microsoft Defender for Endpoint or similar endpoint security solutions.
• Knowledge of DNS, domain management, SSL certificates, and Microsoft Exchange Online.
• Experience with Apple Business Manager or Apple device management.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Experience with cloud platforms such as Microsoft Azure or AWS.
• ITIL fundamentals or service desk experience is an advantage.

Qualifications

• Bachelors degree or Diploma in Computer Science, Information Technology, or a related field.
• 25 years of experience in IT support, IT administration, or endpoint management.
• Microsoft certifications (Microsoft 365, Intune, Entra ID, Azure, etc.) will be an added advantage.

Key Competencies

• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and priorities.
• High level of accountability and attention to detail.
• Ability to work independently and collaboratively within a team.
• Willingness to learn new technologies and adapt to evolving business needs.