Lead, Customer Voice Analyst

Schneider Electric; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Schneider Electric is seeking a full-time professional to support end-user needs and contribute to the technical development of Medallia and SnapLogic within the Customer Voice program. The role demands strong communication, stakeholder management, and experience working with external vendors and SaaS implementations in a global company.

You will collaborate with product owners, refine requirements, and adapt platform architecture to client needs while leading L2 support and coordinating with

Qualifications

• 3+ years of IT solution design and implementation.
• Experience with agile processes in fast-paced and distributed teams.
• Expert in customer/end user support management.
• Bachelor's in CS, Engineering, or equivalent.
• Medallia certification.
• Experience working with SnapLogic.
• Demonstrate strong IT platform management fundamentals.

Responsibilities

• Must have CX platform awareness and experience in a similar domain.
• Work with product owners to refine requirements and adapt platform architecture.
• Develop new user-facing features and customer-driven enhancements to Medallia.
• Create fast, easy-to-use solutions for diverse clients.
• Coordinate with external and internal vendors and delivery teams.
• Lead L2 support and coordinate for all end-user requests.
• Partner with business on the CX community to drive adoption.

Skills

Customer support management

Agile processes

Communication skills

Stakeholder management

Education

Bachelors in CS or Engineering

Medallia certified

Tools

Medallia

SnapLogic

Job description

This is a full-time role with responsibilities spread between end user support and technical development of overall Medallia and Snaplogic platform supporting Schneider’s Customer Voice program. The person should be excellent in communication, stakeholder management and should have previous experience working with external vendors as well as implementation of SaaS solutions within a global company

What will you do?

• Must have CX platform awareness and previous experience working in similar domain
• Work closely with product owners to refine requirements and adapt the platform architecture to the changing needs of our customers
• Develop new user-facing features and customer-driven enhancements to Medallia platform.
• Create fast, easy to use solutions that can be implemented quickly and seamlessly to support diverse clients.
• Coordinate with external and internal vendors + delivery teams during issue investigation and product enhancement projects
• Lead the L2 Support and coordination for all end users requests
• Partner with business on the CX community to help adoption and growth of Medallia platform within Schneider

What are the key skills we are looking for?

• Create fast, easy to use solutions that can be implemented quickly and seamlessly to support diverse clients.
• Coordinate with external and internal vendors + delivery teams during issue investigation and product enhancement projects
• Lead the L2 Support and coordination for all end users requests
• Partner with business on the CX community to help adoption and growth of Medallia platform within Schneider.

What's in it for me?

• High-impact work where your solutions directly influence business outcomes
• Supportive team culture that encourages mentorship, learning, and innovation
• Access to modern tools, frameworks, and opportunities for professional growth
• Flexibility and autonomy to deliver your best work

What qualifications will make you successful?

• • 3+ years of experience in IT solution design and implementation
  • Previous experience with agile process, inclusive of ability to work in fast-paced and distributed teams.
  • Expert in customer/end user support management
  • Bachelors in CS, Engineering, or other advanced degree.
  • Medallia certified
  • Experience working on Snaplogic
  • Demonstrate strong IT platform management fundamentals

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.