Lead Convertor

Aditya Birla Group; Goregaon; Sur place; INR 400 000 - 600 000; Plein temps

Résumé du poste

Birla Carbon is looking for a Lead Convertor to support Personal Loan conversions by bridging backend systems with frontline calling teams. The role involves timely communication of journey and calling files, ensuring accurate MIS hygiene, and providing clarifications to enable smooth execution and higher conversion rates.

Responsibilities include data analysis, preparing daily application dumps, and coordinating lead movements for efficient conversions.

Responsabilités

• Support Personal Loan conversions by acting as a bridge between backend and frontline teams.
• Analyse data and share journey files every two hours.
• Prepare and validate daily application data dumps.

Description du poste

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

Lead Convertor

Designation :

Job Description:

To support Personal Loan conversions by acting as a reliable bridge between backend system and frontline calling teams, ensuring accurate MIS hygiene, timely sharing of journey and calling files, and providing continuous clarifications on lead status, journey stages, and process queries to enable smooth execution and higher conversion rates.

• Analyse Insta PL data and share calling?ready journey files with the sales calling team at two?hour intervals to enable timely customer follow?ups and conversions.
• Prepare and analyse PFC Journey data and share itthree times a day with the calling team to support prioritization of leads and improve conversion efficiency.
• Prepare, validate, and circulate ML application data dumps three times daily, ensuring the sales calling team has updated and actionable lead information.
• Prepare and share the daily PL disbursal file (agent mapping/journey type/lender/insurance attachment etc.) with the internal stakeholders and calling teams for closure tracking, reconfirmation and reporting.
• Share S2S lead movement and updates with the S2S team and align the same with the calling team to ensure leads are actioned without delay.
• Communicate every two hours with Site Heads and Call Centre Supervisors regarding lead volumes, conversion status, pendency, and calling productivity.
• Coordinate with POD, LOB, ML SPOCs to identify journey issues, lead mismatches or system issues impacting conversions, and get them resolved promptly.