Lead - Cloud DevOps 3

Accenture in India; Ernakulam; Sur place; INR 1 800 000 - 3 000 000; Plein temps

Résumé du poste

Accenture in India is seeking a Cloud DevOps Lead – Specialist to drive cloud operations across on‑prem and cloud infra from Kochi. Lead incidents, governance, automation, and cost optimization while guiding engineers and stakeholders. Graduation required with 5–8 years of experience including leadership exposure.

Qualifications

• 5–8 years of relevant experience, including at least 2 years in a technical leadership or team-lead role.
• Graduation is required.
• Must-have skills listed above (Cloud ops, Linux, public cloud, incident management).

Responsabilités

• Lead day-to-day cloud operations and provide direction to the operations team.
• Build client relationships through technical reviews and advisory sessions.
• Develop evidence-based improvement proposals with roadmaps and ROI.
• Own platform availability, reliability, and security across on‑prem and cloud.
• Lead major incident response and post-incident RCA actions.
• Govern change, release, service-request, and configuration-management.

Connaissances

Cloud operations leadership

Linux systems management

Public cloud administration

Incident management

Formation

Graduation

Outils

Terraform/CloudFormation

Docker/Kubernetes

Monitoring/Observability

Scripting/Automation

AI adoption/ops

JIRA/Confluence

Description du poste

Job Title - Cloud DevOps Lead – Specialist - ACS SONG

Management Level: Level 9 - Specialist

Location: Kochi

Must-have skills: Cloud operations leadership; installation, configuration and management of Linux systems; public cloud administration; incident and problem management

Good-to-have skills: Terraform/CloudFormation, Docker/Kubernetes, monitoring and observability tools, scripting/automation, AI adoption and AI-assisted operations, JIRA/Confluence

Experience: 5–8 years of relevant experience, including at least 2 years in a technical leadership or team-lead role

Educational Qualification: Graduation

Job Summary

As a Cloud DevOps Lead, you will provide technical leadership for an e-commerce platform running across on-premises and cloud infrastructure. You will own platform reliability, operational readiness, and technical delivery; lead the resolution of complex incidents and problems; govern production changes; and drive automation, observability, security, performance, and cost improvements. You will guide engineers, coordinate with application, infrastructure, security, and business stakeholders, and act as a trusted, client-facing technical advisor by identifying improvement opportunities and presenting clear, value-focused proposals that strengthen reliability, efficiency, security, and cost effectiveness.

Roles And Responsibilities

• Lead day-to-day cloud operations and provide technical direction, task prioritization, coaching, and escalation support to the operations team.
• Build trusted client relationships through regular technical discussions, service reviews, and advisory sessions; understand business priorities and translate them into practical cloud and operational improvement opportunities.
• Develop and present evidence-based technical improvement proposals, including the current-state assessment, recommended solution, expected business and operational benefits, risks, effort, cost considerations, and implementation roadmap; incorporate client feedback and support decisions through execution.
• Own platform availability, reliability, performance, capacity, security, and operational readiness across on-premises and public-cloud environments.
• Lead major incident response, coordinate technical recovery, communicate status to stakeholders, and ensure timely root-cause analysis and preventive actions.
• Govern problem, change, release, service-request, and configuration-management activities in line with service-level agreements and operational controls.
• Review system architecture, deployment designs, operational procedures, and technical changes to ensure scalability, resilience, supportability, and compliance.
• Define and improve monitoring, alerting, logging, dashboards, runbooks, and service health indicators to enable proactive issue detection and resolution.
• Drive automation of provisioning, deployment, maintenance, recovery, and routine support activities using infrastructure-as-code and scripting practices.
• Analyze operational trends, recurring incidents, capacity risks, and service metrics; maintain an improvement backlog and track actions to closure.
• Partner with application, DevOps, cloud, network, database, security, and vendor teams to resolve cross-platform issues and deliver technical improvements.
• Maintain technical documentation, knowledge articles, disaster-recovery procedures, and audit evidence; conduct knowledge-sharing and readiness reviews.
• Support effort estimation, technical planning, resource coordination, and stakeholder reporting for operational and transformation initiatives.
• Participate in the on-call rotation and ensure effective shift handovers, escalation paths, and operational coverage.