Cloud Administrator

Accenture in India; Ernakulam; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture in India is seeking a Cloud Administrator - Analyst to maintain the infrastructure/cloud environment in Kochi. The role requires 2-3 years of experience, with strong Linux/Windows installation, configuration, and management skills.

Grafana is a good-to-have capability, enhancing monitoring and visualization within cloud platforms. You will work with senior engineers to ensure smooth operations, handle incidents, and participate in deployments and backups while adhering to defined SLAs

Qualifications

• Graduation is required.
• Experience of 2-3 years is required.
• Must have knowledge to install, configure and manage Linux/Windows systems.

Responsibilities

• Monitor client applications 24x7x365.
• Respond to incidents, service requests, and minor changes.
• Escalate to Level 2 and Level 3 engineers when needed.
• Review and manage tickets from various projects and clients.

Skills

Linux administration

Windows administration

Grafana

Education

Graduation

Tools

Grafana

Job description

Job Title - Cloud Administrator - Analyst - ACS SONG

Management Level: Level 11-Analyst

Location: Kochi

Must have skills: Installation, Configuration and management of Linux /Windows systems

Good to have skills: Grafana

Experience: 2 -3 years of experience is required

Educational Qualification: Graduation (Accurate educational details should capture)

Your Role

As a Cloud Administrator you will closely work with senior engineers to maintain the infrastructure/cloud environment. You will closely work with senior engineers to maintain the infrastructure/cloud environment.

Roles And Responsibilities

• Support multiple clients by monitoring their applications 24x7x365
• Respond to incidents, service requests, and support on minor changes
• Escalate to the Level 2 and Level 3 engineers
• Review and manage tickets from various projects and also clients/stakeholders
• Require persistence, follow-up, effective communication and good customer service
• Use internal service desk system to enter and track requests, status, updates, resolution and generate report using them
• Perform system administration related to account creation, deletion and maintaining the catalog of access profiles
• Demonstrate ability to deliver the work within the defined SLA
• Work closely with team members to ensure procedures and escalations are followed and proactive communication occurs
• Support in minor changes and deployments
• Managing and monitoring backups
• Perform vulnerability monitoring and review and apply security fixes
• Review and apply patches and updates
• Willing to work in shifts that are rotated regularly including public holidays