Lead - Cloud DevOps 2

Accenture in India; Ernakulam; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Accenture in India is seeking a Cloud DevOps Lead – Specialist to provide technical leadership for an e-commerce platform spanning on‑premises and cloud infrastructure in Kochi. You will own platform reliability, operational readiness, and delivery while guiding engineers and coordinating stakeholders.

You will drive automation, observability, security, performance, and cost improvements, lead incident response, and ensure timely RCA and preventive actions through collaboration with application,

Qualifications

• Must have experience leading cloud operations for large-scale platforms.

Responsibilities

• Lead day-to-day cloud operations and provide technical direction to the team.
• Build trusted client relationships through regular technical discussions and service reviews.
• Develop evidence-based technical improvement proposals with cost and risk assessments.
• Own platform availability, reliability, and security across on-prem and public cloud.
• Lead major incident response and coordinate technical recovery and RCA actions.
• Govern change, release, and configuration-management activities in line with SLAs.
• Review architecture and deployment designs for scalability and operability.
• Define monitoring, alerting, and runbooks to enable proactive issue detection.
• Drive automation of provisioning, deployment, and maintenance tasks.

Skills

Cloud operations leadership

Linux systems administration

Public cloud administration

Incident and problem management

Education

Graduation

Tools

Terraform/CloudFormation

Docker/Kubernetes

Monitoring/Observability tools

Scripting/Automation

AI adoption and AI-assisted operations

JIRA/Confluence

Job description

Job Title - Cloud DevOps Lead – Specialist - ACS SONG

Management Level: Level 9 - Specialist

Location: Kochi

Must-have skills: Cloud operations leadership; installation, configuration and management of Linux systems; public cloud administration; incident and problem management

Good-to-have skills: Terraform/CloudFormation, Docker/Kubernetes, monitoring and observability tools, scripting/automation, AI adoption and AI-assisted operations, JIRA/Confluence

Experience: 5–8 years of relevant experience, including at least 2 years in a technical leadership or team‑lead role

Educational Qualification: Graduation

Job Summary

As a Cloud DevOps Lead, you will provide technical leadership for an e-commerce platform running across on‑premises and cloud infrastructure. You will own platform reliability, operational readiness, and technical delivery; lead the resolution of complex incidents and problems; govern production changes; and drive automation, observability, security, performance, and cost improvements. You will guide engineers, coordinate with application, infrastructure, security, and business stakeholders, and act as a trusted, client‑facing technical advisor by identifying improvement opportunities and presenting clear, value‑focused proposals that strengthen reliability, efficiency, security, and cost effectiveness.

Roles And Responsibilities

• Lead day‑to‑day cloud operations and provide technical direction, task prioritization, coaching, and escalation support to the operations team.
• Build trusted client relationships through regular technical discussions, service reviews, and advisory sessions; understand business priorities and translate them into practical cloud and operational improvement opportunities.
• Develop and present evidence‑based technical improvement proposals, including the current‑state assessment, recommended solution, expected business and operational benefits, risks, effort, cost considerations, and implementation roadmap; incorporate client feedback and support decisions through execution.
• Own platform availability, reliability, performance, capacity, security, and operational readiness across on‑premises and public‑cloud environments.
• Lead major incident response, coordinate technical recovery, communicate status to stakeholders, and ensure timely root‑cause analysis and preventive actions.
• Govern problem, change, release, service‑request, and configuration‑management activities in line with service‑level agreements and operational controls.
• Review system architecture, deployment designs, operational procedures, and technical changes to ensure scalability, resilience, supportability, and compliance.
• Define and improve monitoring, alerting, logging, dashboards, runbooks, and service health indicators to enable proactive issue detection and resolution.
• Drive automation of provisioning, deployment, maintenance, recovery, and routine support activities using infrastructure‑as‑code and scripting practices.
• Analyze operational trends, recurring incidents, capacity risks, and service metrics; maintain an improvement backlog and track actions to closure.
• Partner with application, DevOps, cloud, network, database, security, and vendor teams to resolve cross‑platform issues and deliver technical improvements.
• Maintain technical documentation, knowledge articles, disaster‑recovery procedures, and audit evidence; conduct knowledge‑sharing and readiness reviews.
• Support effort estimation, technical planning, resource coordination, and stakeholder reporting for operational and transformation initiatives.
• Participate in the on‑call rotation and ensure effective shift handovers, escalation paths, and operational coverage.