Lead - Cloud DevOps

Accenture in India; Ernakulam; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

Accenture in India is seeking a Cloud DevOps Lead – Specialist to provide technical leadership for an e‑commerce platform spanning on‑premises and cloud infrastructure. You will own platform reliability, operational readiness, and technical delivery; lead complex incidents; govern changes; and drive automation, observability, security, performance, and cost improvements.

You will guide engineers and coordinate with stakeholders.

Qualifications

• 5–8 years of relevant Cloud DevOps experience with at least 2 years in a tech leadership role.
• Graduation is required; Bachelor’s degree preferred.
• Experience leading cloud operations for scalable platforms, with focus on reliability, security, and cost efficiency.

Responsibilities

• Lead day-to-day cloud operations and provide strategic direction to the operations team.
• Build trusted client relationships through regular technical discussions and advisory sessions.
• Develop evidence-based technical improvement proposals with clear roadmaps and benefits.
• Own platform availability, reliability, performance, security, and capacity across on‑premises and cloud.
• Lead major incident response, drive RCA, and preventive actions.
• Govern change, release, service-request, and configuration management per SLAs.
• Review architectures and deployment designs for scalability and resilience.
• Define monitoring, alerting, logging, and runbooks to enable proactive issue detection.
• Drive IaC-based automation for provisioning, deployment, maintenance, and recovery.
• Analyze trends, incidents, capacity risks, and service metrics; maintain an improvement backlog.
• Collaborate with application, DevOps, cloud, security, and vendor teams on cross-platform improvements.
• Maintain technical documentation, disaster recovery procedures, and audit evidence.
• Support effort estimation, planning, and stakeholder reporting for initiatives.
• Participate in on-call rotation and ensure effective handovers.

Skills

Cloud operations leadership

Linux admin

Public cloud administration

Incident management

Problem management

Technical leadership

Education

Graduation

Tools

Terraform

CloudFormation

Docker

Kubernetes

Monitoring

Scripting

Automation

Jira

Confluence

Job description

Job Title - Cloud DevOps Lead – Specialist - ACS SONG

Management Level: Level 9 - Specialist

Location: Kochi

Must-have skills: Cloud operations leadership; installation, configuration and management of Linux systems; public cloud administration; incident and problem management

Good-to-have skills: Terraform/CloudFormation, Docker/Kubernetes, monitoring and observability tools, scripting/automation, AI adoption and AI-assisted operations, JIRA/Confluence

Experience: 5–8 years of relevant experience, including at least 2 years in a technical leadership or team-lead role

Educational Qualification: Graduation

Job Summary

As a Cloud DevOps Lead, you will provide technical leadership for an e-commerce platform running across on-premises and cloud infrastructure. You will own platform reliability, operational readiness, and technical delivery; lead the resolution of complex incidents and problems; govern production changes; and drive automation, observability, security, performance, and cost improvements. You will guide engineers, coordinate with application, infrastructure, security, and business stakeholders, and act as a trusted, client-facing technical advisor by identifying improvement opportunities and presenting clear, value-focused proposals that strengthen reliability, efficiency, security, and cost effectiveness.

Roles And Responsibilities

• Lead day-to-day cloud operations and provide technical direction, task prioritization, coaching, and escalation support to the operations team.
• Build trusted client relationships through regular technical discussions, service reviews, and advisory sessions; understand business priorities and translate them into practical cloud and operational improvement opportunities.
• Develop and present evidence-based technical improvement proposals, including the current-state assessment, recommended solution, expected business and operational benefits, risks, effort, cost considerations, and implementation roadmap; incorporate client feedback and support decisions through execution.
• Own platform availability, reliability, performance, capacity, security, and operational readiness across on-premises and public-cloud environments.
• Lead major incident response, coordinate technical recovery, communicate status to stakeholders, and ensure timely root-cause analysis and preventive actions.
• Govern problem, change, release, service-request, and configuration-management activities in line with service-level agreements and operational controls.
• Review system architecture, deployment designs, operational procedures, and technical changes to ensure scalability, resilience, supportability, and compliance.
• Define and improve monitoring, alerting, logging, dashboards, runbooks, and service health indicators to enable proactive issue detection and resolution.
• Drive automation of provisioning, deployment, maintenance, recovery, and routine support activities using infrastructure-as-code and scripting practices.
• Analyze operational trends, recurring incidents, capacity risks, and service metrics; maintain an improvement backlog and track actions to closure.
• Partner with application, DevOps, cloud, network, database, security, and vendor teams to resolve cross-platform issues and deliver technical improvements.
• Maintain technical documentation, knowledge articles, disaster-recovery procedures, and audit evidence; conduct knowledge-sharing and readiness reviews.
• Support effort estimation, technical planning, resource coordination, and stakeholder reporting for operational and transformation initiatives.
• Participate in the on-call rotation and ensure effective shift handovers, escalation paths, and operational coverage.