Cloud Administrator

Accenture PLC; Ernakulam; On-site; INR 500,000 - 750,000; Full time

Job summary

Accenture seeks a Cloud Administrator – Analyst for ACS SONG in Kochi to maintain infrastructure and cloud environments. You will work with senior engineers to ensure uptime, apply patches, and support clients with 24x7 availability.

The role requires 2–3 years of experience, Graduation, and hands-on skills in Linux/Windows, networks, and basic scripting. Knowledge of CI/CD, cloud platforms (AWS/Azure), monitoring tools, and Docker/Kubernetes is preferred; shift rotations apply.

Qualifications

• Graduation completed.
• 2-3 years of experience in cloud admin roles.
• Experience installing, configuring and managing Linux/Windows systems.
• Familiarity with monitoring and incident management.
• Knowledge of CI/CD and cloud platforms (AWS/Azure).
• Basic scripting in Bash or Python.

Responsibilities

• Monitor applications 24x7x365 and support incidents and service requests.
• Escalate to Level 2 and 3 engineers as needed.
• Manage tickets and review reports.
• Perform system administration tasks: account creation/deletion and access profiles.
• Apply patches, updates and security fixes.
• Support in deployments and backups.
• Coordinate with team to follow procedures and SLAs.

Skills

Linux

Windows

Networking

CI/CD

Cloud AWS

Azure

Monitoring

Scripting Bash

Python

Incident Management

APM tools

Web servers

Docker

Kubernetes

RHCE

Education

Graduation

Tools

Git

Bitbucket Pipelines

GitHub Actions

Docker

Kubernetes

Nginx

Apache

Prometheus

Nagios

Zabbix

Job description

Job Title - Cloud Administrator - Analyst - ACS SONG

Management Level: Level 11-Analyst

Location: Kochi

Must have skills: Installation, Configuration and management of Linux /Windows systems

Good to have skills:Grafana

Experience: 2 -3 years of experience is required

Educational Qualification: Graduation (Accurate educational details should capture)

Your Role

As a Cloud Administrator you will closely work with senior engineers to maintain the infrastructure/cloud environment. You will closely work with senior engineers to maintain the infrastructure/cloud environment.

Roles and Responsibilities

• Support multiple clients by monitoring their applications 24x7x365
• Respond to incidents, service requests, and support on minor changes
• Escalate to the Level 2 and Level 3 engineers
• Review and manage tickets from various projects and also clients/stakeholders
• Require persistence, follow-up, effective communication and good customer service
• Use internal service desk system to enter and track requests, status, updates, resolution and generate report using them
• Perform system administration related to account creation, deletion and maintaining the catalog of access profiles
• Demonstrate ability to deliver the work within the defined SLA
• Work closely with team members to ensure procedures and escalations are followed and proactive communication occurs
• Support in minor changes and deployments
• Managing and monitoring backups
• Perform vulnerability monitoring and review and apply security fixes
• Review and apply patches and updates
• Willing to work in shifts that are rotated regularly including public holidays

Professional and Technical Skills

• Good knowledge in Linux Operating systems like RHEL, Centos.
• Must have a basic knowledge of computer networks & databases.
• Must have a basic understanding of CI/CD systems like Github Actions, Bitbucket Pipelines etc.
• Must have basic knowledge of Cloud Systems like AWS, Azure etc
• Experience in maintaining monitoring systems like Prometheus, Nagios, Zabbix, etc.
• Must have hands-on experience in monitoring critical business applications.
• Must have a basic knowledge of scripting in Bash or Python.
• Basic understanding of Incident Management Process.
• Good to have experience in managing Application Performance Monitoring(APM) tools like Newrelic, Instana.
• Good to have a basic knowledge of web servers like Apache, Nginx.
• Good to have basic knowledge of virtualization & docker.
• Ability to work with version control systems like Git, Bitbucket etc.
• Good to have basic Kubernetes knowledge
• Good to have certification in RHCE
• Good problem solving and communication skills

Additional Information

About Our Company | Accenture (do not remove the hyperlink)

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