Lead associate - Client Service

Crisil; Pune District; On-site; INR 300,000 - 600,000; Full time

Job summary

Crisil in Pune, India seeks a results-driven client services professional to drive client satisfaction and loyalty. You will design service strategies, nurture key client relationships, and collaborate with product, sales, and support teams to deliver tailored solutions.

Responsibilities include handling client feedback, resolving issues promptly, and identifying opportunities to enhance Crisil's offerings. This role emphasizes proactive service leadership in a dynamic market.

Responsibilities

• Develop and implement comprehensive client service strategies to ensure high levels of customer satisfaction.
• Build and maintain strong relationships with existing clients to identify their needs and provide tailored solutions.
• Collaborate with cross-functional teams to deliver exceptional client service and support.
• Identify new business opportunities and develop plans to pursue them.
• Provide timely and effective resolution to client complaints and issues.
• Analyze client feedback and suggest improvements to the company's products and services.

Job description

• Develop and implement comprehensive client service strategies to ensure high levels of customer satisfaction.
• Build and maintain strong relationships with existing clients to identify their needs and provide tailored solutions.
• Collaborate with cross-functional teams to deliver exceptional client service and support.
• Identify new business opportunities and develop plans to pursue them.
• Provide timely and effective resolution to client complaints and issues.
• Analyze client feedback and suggest improvements to the company's products and services.