Lead Associate- Accounts Receivable

Davies; Pune District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Davies Group is seeking a Lead Associate- Accounts Receivable in Pune to drive end-to-end AR processes. You will manage invoicing, cash collections and cash applications, ensure month-end closings, and provide guidance to team members while maintaining adherence to SLA/KPIs.

You will collaborate with internal stakeholders, reviews, and support optimized billing, payments, and reporting in a fast-paced shared services environment.

Qualifications

• Minimum 5-10 years’ experience in Accounts Receivable.
• Experience in a shared services environment.
• Advanced MS Excel skills (lookups, pivot tables).
• Masters/Bachelors degree in Commerce, Accounting, Finance or related.

Responsibilities

• Enter and submit customer invoices into billing portals.
• Review invoice details for pricing, taxes and supporting docs.
• Monitor invoice status to ensure timely processing.
• Reconcile portal invoices with internal billing systems.
• Research and resolve invoice rejections, short payments and deductions.
• Manage collections related to portal billing and follow up on outstanding invoices.
• Match customer payments with billing and resolve discrepancies.

Skills

AR processes

Excel

Analytics

English communication

Attention to detail

Team guidance

Multi-tasking

Education

Masters/Bachelors degree in Commerce, Accounting, Finance or related

Tools

ERP systems

Microsoft Excel

Job description

Lead Associate- Accounts Receivable

Department: Accounting & Finance

Employment Type: Permanent - Full Time

Location: Pune

Description

This position will report into the Manager, Accounts Receivable, responsible for customer invoicing, cash collections and cash applications, unapplied cash and other AR activities including month-end activities, customer account reconciliations and delivering against agreed SLA’s and KPI’s; identifying any issues when they occur, working with internal and external stakeholders to provide excellent service to Davies Group internal and external customers.

In addition to core AR responsibilities, the Lead Associate/Senior Lead Associate will provide day-to-day guidance and support to team members, monitor workload distribution, review team performance, and act as the first point of escalation for complex customer and process-related issues.

Key Responsibilities

• Accurately enter and submit customer invoices into multiple third-party billing and payment portals
• Review and validate invoice details, including pricing, taxes, and required supporting documentation
• Monitor invoice status within portals to ensure timely processing and acceptance
• Reconcile portal submitted invoices against internal billing systems
• Research and resolve invoice rejections, discrepancies, short payments, and deductions
• Working with the billing teams to ensure billing matches customer receipts and resolving any discrepancies
• Manage collections activity related to portal billing, including following up on outstanding invoices
• Matching customer payments against billing and accurate, timely resolution of problems related to discrepancies
• Identifying and resolving all unidentified cash and unapplied cash balances communicate with portal support teams to resolve billing and payment issues Maintain accurate documentation of billing activity, recons, and collections efforts
• Ensure compliance with customer billing requirements and portal specific submission guidelines
• Ensure that debtors accounts are reconciled, and receipts processing adhere to the respective control framework & approval protocols in place
• Delivering excellent support to customers, employees, and other internal contacts
• Ensure timely processing of all AR activities to support accounts closing Reconcile customer statements to Davies records in the ERP system, highlighting any identified discrepancies and following up
• Any other suitable task not listed above, if necessary
• Support month-end, quarter-end, and year-end close activities.
• Monitor team queues and workload to ensure SLA and KPI adherence
• Review and validate critical transactions processed by team members
• Act as the first point of escalation for complex AR, billing, and collection issues
• Prepare and analyze AR reports, aging reports, cash application metrics, and management dashboards
• Drive reduction of aged debt and improve collection effectiveness.
• Identify process improvement and automation opportunities to enhance efficiency and controls
• Support internal and external audits and ensure compliance with company policies
• Provide training, guidance, and coaching to team members and support knowledge sharing
• Assist the Manager in governance reviews, stakeholder meetings, and operational planning
• Build strong relationships with internal stakeholders and external customers to ensure excellent delivery service
• Perform any other duties or projects as assigned by management

Skills, Knowledge and Expertise

• Minimum 5-10 years’ experience in Accounts Receivable
• Previously worked in a shared services environment
• Advanced MS Office Excel skills
• Masters/Bachelors degree in Commerce, Accounting, Finance or related
• Knowledge of financial accounting, process, and systems. Good working knowledge and experience of ERP’s
• Strong analytical and problem-solving skills. Analytical Thinking - acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts and identifying the relationships & linkages between processes
• Demonstrable ability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
• Ability to set clear priorities and objectives
• Relevant experience of at least 5 years working in Accounts Receivable within a shared services environment
• Excellent working knowledge of Microsoft Excel including lookups, pivot tables, sumif (s) /countif (s), etc
• Excellent written and verbal English language communication skills, ability to articulate complex information
• Attention to detail, and accurate fact-based interpretation
• Ability to set clear priorities and objectives