Accounts Receivable Manager

Dufry; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Dufry Bangalore Shared Service Centre seeks an experienced AR Leader to manage day-to-day AR operations, ensure accurate billing and timely collections, and drive KPI-based performance. You will partner with internal teams and external stakeholders to optimise working capital, support audits, and guide a migration to the SSC.

The role requires 8+ years in AR within international firms, strong leadership, ERP experience (SAP, Oracle/Navision), and excellent English communication.

Qualifications

• Bachelor degree in Business, Accounting or Finance.
• Min 8 years in Accounts Receivable in an international company.
• Min 5 years leading teams.
• Min 5 years SSC F&A experience.
• Experience with SAP and other major ERP systems (Oracle, Navision).
• Experience with Blackline or other reconciliation tools is an advantage.
• Excellent knowledge of Microsoft Office and English.

Responsibilities

• Oversee day-to-day Accounts Receivable operations in Bangalore SSC.
• Ensure accurate billing, invoicing, and KPI/SLAs.
• Drive cash collection strategies to optimise working capital.
• Oversee banking and cash application activities.
• Develop, monitor and report KPIs; lead operational reviews.
• Support migration of AR activities into the SSC and stabilisation.
• Coordinate internal and external audits; support remediation actions.
• Assist recruitment, onboarding and training for new staff.
• Promote governance, risk management and policy compliance.

Skills

People leadership

Stakeholder management

Process improvement

Operational excellence

Communication skills

Education

Bachelor degree in Business/Accounting/Finance

Tools

SAP

Oracle

Navision

Blackline

Microsoft Office

Job description

Role & responsibilities

• Leading and overseeing the day-to-day operations of the Accounts Receivable function within the Bangalore Shared Service Centre.
• Ensuring all billing and invoicing activities are completed accurately, efficiently and in accordance with established deadlines, KPIs, and SLAs.
• Driving effective cash collection strategies to optimise working capital and achieve collection targets.
• Overseeing banking and cash application activities, ensuring timely and accurate processing of receipts.
• Developing, monitoring and reporting on key performance indicators (KPIs) to measure team performance and identify improvement opportunities.
• Leading regular operational reviews with the team to ensure disputes, deductions and customer issues are resolved promptly and effectively.
• Ensuring all monthly balance sheet reconciliations are completed accurately, reviewed in a timely manner and supported by appropriate documentation.
• Reviewing and validating weekly and monthly management reports prior to distribution to stakeholders and senior leadership.
• Acting as a key point of contact for internal and external stakeholders, ensuring service excellence and strong business partnerships.
• Participating in and supporting the migration of Accounts Receivable activities into the Shared Service Centre, ensuring smooth transition and stabilisation.
• Coordinating and supporting internal and external audit activities, ensuring timely delivery of audit requirements and remediation actions.
• Supporting recruitment, onboarding, and training activities to ensure new team members are successfully integrated and equipped for their roles.
• Driving a culture of continuous feedback, coaching, and performance development in line with company guidelines and leadership expectations.
• Ensuring adherence to the internal control framework, company policies, and regulatory compliance requirements.
• Promoting strong governance, accountability and risk management practices across all Accounts Receivable processes.
• Collaborating with cross-functional teams to support strategic initiatives, system enhancements, and business transformation projects.

Preferred candidate profile

• Demonstrate strong people leadership, fostering a culture of accountability, customer focus, collaboration and continuous improvement.
• Inspire and motivate team members to deliver high-quality results while supporting career development and employee engagement.
• Lead by example in driving operational excellence, process ownership, critical thinking effective communication and stakeholder satisfaction.

Education on HBO level (Bachelor degree) in Business, Accounting or Finance.

Min 8 Years experience in Accounts Receivable in an international Company

Min 5 Years experience leading teams

Min 5 Years SSC F&A experience

Experience with SAP and other major ERP systems (Oracle, Navision) is a plus

Experience with Blackline or other reconciliation tools is an advantage

Excellent knowledge of Microsoft office

Willing to work in a challenging multicultural environment

Excellent Knowledge of English Language, both written and verbal