Lead Associate

TATA 1 MG; Gurugram District; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

TATA 1 MG in Hyderabad seeks a Lead Associate Facilities & Workplace Experience to drive end-to-end corporate office operations, vendor management, travel desk services, and space planning. You will lead budgeting, compliance, and a seamless employee experience across the workplace.

The role demands strong analytical skills, stakeholder management, and hands-on experience with facilities platforms like Zoho. A graduate degree in a related field is preferred.

Qualifications

• 5+ years of experience in facilities, administration or IFM roles.
• Experience managing HQ or multi-floor corporate office operations.
• Strong exposure to vendor and stakeholder management.
• Experience in OPEX/CAPEX ownership and budgeting.
• Hands-on travel desk and corporate services operations experience.
• Proficient in Excel and MIS reporting.

Responsibilities

• Oversee day-to-day corporate office operations including housekeeping, security, and amenities.
• Manage vendor lifecycle, SLAs, contracts, and renewals with cost-conscious oversight.
• Build and manage annual budgets; produce MIS reports and variance analysis.
• Lead travel desk services including flights, hotels, and visas with policy compliance.
• Coordinate space management, compliance with EHS standards, audits and safety drills.

Skills

Advanced Excel

MIS reporting

Vendor management

Stakeholder management

OPEX/CAPEX ownership

Budget reporting

Travel desk operations

Space planning

Problem solving

Education

Graduate in Hospitality, Management, Engineering or related field

Tools

Zoho FM

Job description

Job Summary

Position: Lead Associate Facilities & Workplace Experience

Role: Facilities & Workplace Experience

Team: Administration & Workplace Experience

Location: Hyderabad

Team Overview

The Facilities & Workplace Experience team is responsible for ensuring smooth workplace operations and creating a seamless employee experience across corporate offices. The team manages end-to-end facilities operations, vendor management, travel desk services, workplace infrastructure, compliance, and employee-facing support functions while maintaining high operational and service standards.

Responsibilities

• Corporate Office Operations: Manage day-to-day operations across corporate office floors including housekeeping, reception, pantry, security, asset management, and guest handling. Ensure consistent workplace and service standards aligned with organizational culture and employee experience. Develop and maintain SOPs for soft and hard services.
• Vendor Management & Procurement: Manage end-to-end vendor lifecycle including onboarding, SLA/KPI tracking, performance reviews, and contract renewals. Negotiate commercials while ensuring high-quality service delivery. Maintain vendor relationships for AMC, housekeeping, F&B, travel desk, and civil/MEP services.
• Budgeting, MIS & Cost Optimization: Build and manage annual OPEX/CAPEX budgets for facilities operations. Own monthly MIS reporting and variance analysis. Drive measurable cost optimization initiatives and operational efficiencies. Support forecasting for office expansion and consolidation requirements.
• Travel Desk & Corporate Services: Oversee corporate travel desk operations including flights, hotels, cabs, and visa coordination. Ensure travel policy compliance and manage travel agency relationships. Monitor travel-related MIS and optimization initiatives.
• Space Management & Compliance: Manage seating allocation, workspace utilization, and capacity planning. Coordinate with landlords, PMC teams, and internal stakeholders for workplace infrastructure projects. Ensure adherence to EHS standards, fire safety norms, statutory compliances, and workplace regulations. Conduct audits, safety drills, and maintain compliance documentation and AMC records.

What we are looking for

• 57+ years of experience in Facilities, Administration, Workplace Experience, or IFM roles
• Proven experience managing HQ or multi-floor corporate office operations
• Strong exposure to vendor management, stakeholder management, and workplace operations
• Experience in OPEX/CAPEX ownership, budget reporting, and AOP planning
• Hands-on experience managing travel desk and corporate services operations
• Strong analytical, problem-solving, and operational management skills
• Advanced Excel and MIS reporting capabilities
• Experience using Zoho or similar facilities management platforms
• Graduate in Hospitality, Management, Engineering, or related field
• Prior experience with IFM firms such as JLL, CBRE, or similar organizations preferred
• Exposure to workplace wellness, IAQ, or green building initiatives will be an added advantage