Senior Associate

TATA 1 MG; India; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Tata 1MG is seeking a Lead Associate to drive end-to-end facilities and workplace experience across Mumbai offices. You will manage daily office operations, vendor relationships, and budget oversight to ensure high standards of workplace service and compliance.

The role requires strong analytical and MIS reporting skills, with hands-on experience in travel desk and corporate services. A background in hospitality, management, or engineering is preferred, and experience with IFM firms is

Qualifications

• 57+ years of experience in Facilities, Administration, Workplace Experience, or IFM roles.
• Proven experience managing HQ or multi-floor corporate office operations.
• Strong exposure to vendor management and stakeholder management.
• Experience in OPEX/CAPEX ownership, budget reporting, and planning.
• Hands-on travel desk and corporate services operations experience.
• Advanced Excel and MIS reporting capabilities.
• Experience using Zoho or similar facilities management platforms.

Responsibilities

• Manage day-to-day corporate office operations across floors (housekeeping, reception, pantry, security, asset management, guest handling).
• Ensure consistent workplace standards aligned with culture and employee experience.
• Develop and maintain SOPs for soft and hard services.
• Vendor lifecycle management including onboarding, SLA/KPI tracking, performance reviews, renewals.
• Negotiate contracts while maintaining high-quality service delivery.
• Manage AMC, housekeeping, F&B, travel desk, and civil/MEP vendor relations.
• Build annual OPEX/CAPEX budgets and conduct monthly MIS reporting and variance analysis.
• Drive cost optimization and forecast for office expansion.
• Oversee travel desk operations (flights, hotels, cabs, visas) and travel policy compliance.
• Monitor travel MIS and optimization.
• Space management: seating allocation, utilization, capacity planning; coordinate with landlords and PMC; ensure EHS compliance and audits.

Skills

Vendor management

Stakeholder management

Operations management

Advanced Excel

MIS reporting

Education

Graduate in Hospitality, Management, Engineering, or related field

Tools

Zoho

Job description

Position: Lead Associate Facilities & Workplace Experience

Role: Facilities & Workplace Experience

Team: Administration & Workplace Experience

Location: Mumbai

Brief about the Team

The Facilities & Workplace Experience team is responsible for ensuring smooth workplace operations and creating a seamless employee experience across corporate offices. The team manages end-to-end facilities operations, vendor management, travel desk services, workplace infrastructure, compliance, and employee-facing support functions while maintaining high operational and service standards.

What will you do

• Corporate Office Operations
  • Manage day-to-day operations across corporate office floors including housekeeping, reception, pantry, security, asset management, and guest handling
  • Ensure consistent workplace and service standards aligned with organizational culture and employee experience
  • Develop and maintain SOPs for soft and hard services
• Vendor Management & Procurement
  • Manage end-to-end vendor lifecycle including onboarding, SLA/KPI tracking, performance reviews, and contract renewals
  • Negotiate commercials while ensuring high-quality service delivery
  • Maintain vendor relationships for AMC, housekeeping, F&B, travel desk, and civil/MEP services
• Budgeting, MIS & Cost Optimization
  • Build and manage annual OPEX/CAPEX budgets for facilities operations
  • Own monthly MIS reporting and variance analysis
  • Drive measurable cost optimization initiatives and operational efficiencies
  • Support forecasting for office expansion and consolidation requirements
• Travel Desk & Corporate Services
  • Oversee corporate travel desk operations including flights, hotels, cabs, and visa coordination
  • Ensure travel policy compliance and manage travel agency relationships
  • Monitor travel-related MIS and optimization initiatives
• Space Management & Compliance
  • Manage seating allocation, workspace utilization, and capacity planning
  • Coordinate with landlords, PMC teams, and internal stakeholders for workplace infrastructure projects
  • Ensure adherence to EHS standards, fire safety norms, statutory compliances, and workplace regulations
  • Conduct audits, safety drills, and maintain compliance documentation and AMC records

What we are looking for

• 57+ years of experience in Facilities, Administration, Workplace Experience, or IFM roles
• Proven experience managing HQ or multi-floor corporate office operations
• Strong exposure to vendor management, stakeholder management, and workplace operations
• Experience in OPEX/CAPEX ownership, budget reporting, and AOP planning
• Hands-on experience managing travel desk and corporate services operationsStrong analytical, problem-solving, and operational management skills
• Advanced Excel and MIS reporting capabilities
• Experience using Zoho or similar facilities management platforms
• Graduate in Hospitality, Management, Engineering, or related field
• Prior experience with IFM firms such as JLL, CBRE, or similar organizations preferred
• Exposure to workplace wellness, IAQ, or green building initiatives will be an added advantage

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.