Senior Associate - Infrastructure Support

TATA 1 MG; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tata 1mg is seeking a Lead Associate Facilities Workplace Experience to oversee corporate office operations from housekeeping to vendor management. The role focuses on delivering a seamless employee experience and maintaining high service standards across facilities.

You will lead budgeting, MIS reporting, and cost-optimization initiatives while coordinating travel services and space planning. Strong Excel and ERP familiarity are expected, with prior IFM exposure preferred.

Qualifications

• 57+ years of experience in Facilities, Administration, Workplace Experience, or IFM roles.
• Proven experience managing HQ or multi-floor corporate office operations.
• Strong exposure to vendor management, stakeholder management, and workplace operations.
• Experience in OPEX/CAPEX ownership, budget reporting, and AOP planning.
• Hands-on experience managing travel desk and corporate services operations.
• Strong analytical, problem-solving, and operational management skills.
• Advanced Excel and MIS reporting capabilities.
• Experience using Zoho or similar facilities management platforms.
• Graduate in Hospitality, Management, Engineering, or related field.
• Prior experience with IFM firms such as JLL, CBRE, or similar organizations preferred.
• Exposure to workplace wellness, IAQ, or green building initiatives will be an added advantage.

Responsibilities

• Manage day-to-day corporate office operations including housekeeping, reception, pantry, security, asset management, and guest handling.
• Ensure consistent workplace and service standards aligned with organizational culture and employee experience.
• Develop and maintain SOPs for soft and hard services.
• Manage end-to-end vendor lifecycle including onboarding, SLA/KPI tracking, performance reviews, and contract renewals.
• Negotiate commercials while ensuring high-quality service delivery.
• Maintain vendor relationships for AMC, housekeeping, FB, travel desk, and civil/MEP services.
• Build and manage annual OPEX/CAPEX budgets for facilities operations.
• Own monthly MIS reporting and variance analysis.
• Drive measurable cost optimization initiatives and operational efficiencies.
• Support forecasting for office expansion and consolidation requirements.
• Oversee corporate travel desk operations including flights, hotels, cabs, and visa coordination.
• Ensure travel policy compliance and manage travel agency relationships.
• Monitor travel-related MIS and optimization initiatives.
• Manage seating allocation, workspace utilization, and capacity planning.
• Coordinate with landlords, PMC teams, and internal stakeholders for workplace infrastructure projects.
• Ensure adherence to EHS standards, fire safety norms, statutory compliances, and workplace regulations.
• Conduct audits, safety drills, and maintain compliance documentation and AMC records.

Skills

Facilities management

Vendor management

Budgeting & cost optimization

Travel desk operations

Space planning

EHS & safety compliance

Stakeholder management

Advanced Excel

MIS reporting

IFM exposure

Education

Graduate in Hospitality, Management, Engineering

Tools

Zoho

Job description

Position: Lead Associate Facilities Workplace Experience

Role: Facilities Workplace Experience

Team: Administration Workplace Experience

Location: Gurgaon

Brief about the Team

The Facilities Workplace Experience team is responsible for ensuring smooth workplace operations and creating a seamless employee experience across corporate offices. The team manages end-to-end facilities operations, vendor management, travel desk services, workplace infrastructure, compliance, and employee-facing support functions while maintaining high operational and service standards.

What will you do:

• Corporate Office Operations
  • Manage day-to-day operations across corporate office floors including housekeeping, reception, pantry, security, asset management, and guest handling
  • Ensure consistent workplace and service standards aligned with organizational culture and employee experience
  • Develop and maintain SOPs for soft and hard services
• Vendor Management Procurement
  • Manage end-to-end vendor lifecycle including onboarding, SLA/KPI tracking, performance reviews, and contract renewals
  • Negotiate commercials while ensuring high-quality service delivery
  • Maintain vendor relationships for AMC, housekeeping, FB, travel desk, and civil/MEP services
• Budgeting, MIS Cost Optimization
  • Build and manage annual OPEX/CAPEX budgets for facilities operations
  • Own monthly MIS reporting and variance analysis
  • Drive measurable cost optimization initiatives and operational efficiencies
  • Support forecasting for office expansion and consolidation requirements
• Travel Desk Corporate Services
  • Oversee corporate travel desk operations including flights, hotels, cabs, and visa coordination
  • Ensure travel policy compliance and manage travel agency relationships
  • Monitor travel-related MIS and optimization initiatives
• Space Management Compliance
  • Manage seating allocation, workspace utilization, and capacity planning
  • Coordinate with landlords, PMC teams, and internal stakeholders for workplace infrastructure projects
  • Ensure adherence to EHS standards, fire safety norms, statutory compliances, and workplace regulations
  • Conduct audits, safety drills, and maintain compliance documentation and AMC records

What we are looking for:

• 57+ years of experience in Facilities, Administration, Workplace Experience, or IFM roles
• Proven experience managing HQ or multi-floor corporate office operations
• Strong exposure to vendor management, stakeholder management, and workplace operations
• Experience in OPEX/CAPEX ownership, budget reporting, and AOP planning
• Hands‑on experience managing travel desk and corporate services operations
• Strong analytical, problem-solving, and operational management skills
• Advanced Excel and MIS reporting capabilities
• Experience using Zoho or similar facilities management platforms
• Graduate in Hospitality, Management, Engineering, or related field
• Prior experience with IFM firms such as JLL, CBRE, or similar organizations preferred
• Exposure to workplace wellness, IAQ, or green building initiatives will be an added advantage

Why Join Us

Tata 1mg provides one of the most exciting and high-growth environments to work in. You get the added advantage of working with a prestigious legacy brand like Tata along with the agility and innovation-driven culture of a fast-growing startup. Being part of the Facilities Workplace Experience team offers an opportunity to drive operational excellence and contribute towards building a world-class workplace environment.

Disclaimer

Tata 1mg is proud to be an Equal Opportunity Employer. All employment decisions at Tata 1mg shall be made without discrimination, harassment, or less favorable treatment of any employee or job applicant, either directly or indirectly, on the grounds of age, color, physical ability, ethnic origin, nationality, religion, gender, family status, marital status, prenatal status, gender reassignment, or sexual orientation. All employment decisions are based on business needs, job requirements, competence, and merit.