Senior Manager

ExlService Holdings, Inc.; Dadri; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

EXL in Noida, India is seeking a Senior Manager for Order to Cash-Collections / Credit Management to lead and optimize end-to-end processes. The role requires 15+ years in accounts receivable/finance, and strong ability to meet SLA targets, coordinate with clients, and drive governance with stakeholders.

You will coach teams, manage escalations, and identify transformation opportunities, working across UK/US/APAC time zones. A B.Com/M.Com/MBA with Excel skills is preferred.

Qualifications

• B.Com or B.Com Hons /M.Com /Finance Graduate.
• 12–18 years of experience in Accounts Receivable/Finance.
• 10+ years of team management experience.

Responsibilities

• Manage and execute process and business level goals to achieve performance metrics.
• Ensure operations management including escalations and SLAs.
• Timely and accurate daily, monthly, and periodic processing; interact with clients on short notice.
• Coach and give feedback to team members to improve performance.
• Identify transformation opportunities and coordinate with stakeholders for execution.
• Manage fortnightly & monthly governance calls with key stakeholders.

Skills

Credit management

Cash allocation

Debt management

Collections

Bank reconciliations

Broker relationships

MS Office

Communication

Team management

Education

B.Com/M.Com/MBA

Tools

MS Excel

Outlook

Job description

# Senior Manager## Job Info* Job Identification 12874* Posting Date 07/09/2026, 04:17 AM* Job Role Order to Cash-Collections / Credit (Portfolio) Management* Experience (In Years) 15+* Job Location Noida C59## Job DescriptionKEY RESPONSIBILITY AREAS INCLUDING PREFERRED SKILLS AND EXPERIENCE • Should be able to manage and execute process and business level goals, to achieve agreed performance metrices. • To ensure complete operations management including any escalation w.r.t. any operational issue along with performing against all SLAs. • To ensure timely and accurate delivery of daily, monthly, and periodic processing of client requirements and interact with a client on a day-to-day basis responding to their requirements at a short notice by re-aligning priorities. • Provide coaching and feedback to team members to enable them to improve their performance. • Brainstorm & identify transformation opportunities and coordinate with various stakeholder for its execution • Managing fortnightly & monthly governance calls with key stakeholders Position Title/Name: Manager Level / Band: C2 Complexity: Blended – F&A 3 Location/ Country: Noida / India CEF Score: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ No. of Expected FTEs: \_\_\_\_\_\_\_ \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Vertical / Domain: \_\_\_\_F&A – Accounting System \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Education B.Com/M.Com/MBA with excel skills / Certification : \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Shift Hours / Working Days: \_\_\_\_\_\_ 8 AM - 5 PM UK/US/APAC time/ 5 Days \* \_\_ Passport / Visa Requirement: Passport Yes\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ \*- Need to check on the shift timings COMPETENCIES: • Working knowledge of credit management, cash allocation, debt management and collections, bank reconciliations (either of the 2 or 3) • Responsible for Broker Relationship Management and any query they might have related to payments, commission or debt related. • Ensure to meet process SLA's and client VOC. • Excellent Communication Skills (Verbal and Written) • Good knowledge of complete MS Office suite (MS Word, MS Excel, Outlook) ELIGIBILITY CRITERIA: • B. Com pass or B. Com Hons /M.com graduate/Any Finance Graduate • Minimum 12 -18 years of experience in Accounts receivable/Finance and Accounting • Minimum 10+ years of Team management experience## ResponsibilitiesWork## QualificationsGraduate 8-10 years of experience in Accounts Receivable (Voice).## Required Skills* Accounts Payable and Receivable Management* Adapting To Change* Attention To Consistency* General Ledger Management* Interpersonal Dynamics with Coworkers* Results Orientation* Time Management Skills* Working under Pressure* Writing Communication Skills## About UsEXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.*EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.*