Lead Administrator - L1

Wipro; Pune District; On-site; INR 1,000,000 - 1,400,000; Full time

Job summary

A leading IT services company in Pune is seeking a candidate with 5-8 years of experience for a role involving technical architecture and day-to-day operations management. Responsibilities include leading architecture planning, team management, and ensuring SLA adherence. The ideal candidate will have strong troubleshooting skills and a proven track record in fostering team engagement and satisfaction.

Qualifications

• 5-8 years of experience in technical operations.
• Proven ability to lead architecture planning and design.
• Experience in team management and performance assessment.

Responsibilities

• Lead architecture planning and design for the platform.
• Manage the day-to-day operations and resolve issues.
• Forecast talent requirements and manage resource hiring.
• Ensure compliance with training standards for team members.
• Drive team engagement initiatives and assess satisfaction.

Skills

Technical architecture planning

Database management

Troubleshooting

Team management

Automation

Job description

Overview

Role to provide significant technical expertise in architecture planning and design of the tower (platform, database, middleware, backup, etc.) as well as managing its day-to-day operations.

Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations.

Responsibilities

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/database/middleware/backup)
  • Lead the structural/architectural design of a platform/middleware/database/backup, etc., according to various system requirements to ensure a highly scalable and extensible solution
  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/platforms, as applicable
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
• Manage the day-to-day operations of the tower
  • Manage day-to-day operations by troubleshooting issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine-tune performance and reduce performance challenges
  • Develop shift roster for the team to ensure no disruption in the tower
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance, etc.
  • Provide weekly status reports to client leadership team and internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

Team Management

• Resourcing
  • Forecast talent requirements as per current and future business needs
  • Hire adequate and right resources for the team
  • Train direct reportees to make right recruitment and selection decisions
• Talent Management
  • Ensure 100% compliance to standards of onboarding and training for team members to enhance capability & effectiveness
  • Build an internal talent pool and ensure career progression within the organization
  • Promote diversity in leadership positions
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback
  • Ensure organizational programs are well understood and utilized by the team
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team
  • Track team satisfaction scores and identify initiatives to build engagement
  • Challenge the team with larger and enriching projects/initiatives for the organization
  • Exercise employee recognition and appreciation

Deliverables

• Operations of the tower
  • SLA adherence
  • Knowledge management
  • CSAT/Customer Experience
  • Identification of risk issues and mitigation plans
• New projects
  • Timely delivery
  • Avoid unauthorized changes
  • No formal escalations

Experience

Experience: 5-8 years