Lead Administrator L1

Wipro; Pune District; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading IT services firm is seeking a Lead Administrator for operations in Pune, Maharashtra. This mid-senior level role combines technical expertise in architecture planning with team management responsibilities. The ideal candidate will have 5 to 8 years of experience in information technology, focusing on architecture support and daily operational management. Responsibilities include managing performance, recruiting team members, and implementing service improvement plans. Join a dynamic company dedicated to digital transformation.

Qualifications

• 5-8 years of experience in a technical role, especially in architectural planning and operations management.
• Experience with disaster recovery and performance management strategies is preferred.

Responsibilities

• Lead architecture planning, migration, and installation for projects.
• Manage day-to-day operations, troubleshoot issues, and conduct root cause analysis.
• Forecast talent requirements and hire appropriate resources for the team.
• Drive engagement initiatives to improve employee satisfaction and performance.

Skills

Technical expertise in architecture

Troubleshooting

Team management

Capacity planning

Service Improvement Plan development

Job description

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Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup, etc.) as well as managing its day‑to‑day operations.

Responsibilities

• Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/middleware/backup)
  • Lead the structural/architectural design of a platform/middleware/database/backup etc. according to various system requirements to ensure a highly scalable and extensible solution.
  • Conduct technology capacity planning by reviewing the current and future requirements.
  • Utilize and leverage new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/platforms.
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans.
• Manage the day‑to‑day operations of the tower
  • Manage day‑to‑day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower.
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine‑tune performance and reduce performance challenges.
  • Develop shift roster for the team to ensure no disruption in the tower.
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance, etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps.
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness.

Team Management

• Resourcing
  • Forecast talent requirements as per the current and future business needs.
  • Hire adequate and right resources for the team.
  • Train direct reportees to make right recruitment and selection decisions.
• Talent Management
  • Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness.
  • Build an internal talent pool of HiPos and ensure their career progression within the organization.
  • Promote diversity in leadership positions.
• Performance Management
  • Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
  • Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their own and their levels below.
• Employee Satisfaction and Engagement
  • Lead and drive engagement initiatives for the team.
  • Track team satisfaction scores and identify initiatives to build engagement within the team.
  • Proactively challenge the team with larger and enriching projects/initiatives for the organization or team.
  • Exercise employee recognition and appreciation.

Deliverables

• Operations of the tower
• SLA adherence
• Knowledge management
• CSAT / Customer Experience
• Identification of risk issues and mitigation plans
• Knowledge management on new projects
• Timely delivery
• Avoid unauthorised changes
• No formal escalations

Experience: 5-8 Years

Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting

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