Lead Academic Operations

ARCH HR SOLUTIONS; Navi Mumbai; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

ARCH HR SOLUTIONS in Mumbai invites a Lead Academic Operations professional to drive academic excellence across centers, ensure curriculum implementation, and support franchise partners with operations.

The ideal candidate holds a Master's in Early Childhood Education or Education Management, with leadership experience and a track record in process implementation, compliance, and educator development; leadership certification in ECE is preferred.

Qualifications

• Master's degree in Early Childhood Education or Education Management.
• Strong background in academic process implementation and compliance.
• Experience in educator development and coaching is valued.
• Leadership certification in Early Childhood Education preferred.

Responsibilities

• Drive academic excellence across centers and ensure curriculum implementation.
• Provide operational support to franchise partners and audits.
• Conduct regular academic reviews, center audits, and performance evaluations.
• Monitor satisfaction via parent engagement programs to support enrollments.
• Develop and implement quality control systems for academic performance.
• Track KPIs and report insights to senior management.
• Collaborate with business operations to achieve retention targets.
• Mentor and motivate the academic operations team; set goals and KRAs.
• Identify capability gaps and develop the team through coaching and training.

Skills

Leadership

Team management

Curriculum implementation

Quality assurance

Stakeholder engagement

Education

Master's in Early Childhood Education

Master's in Education Management

Leadership certification in ECE

Job description

We are seeking a Lead Academic Operations professional to join a reputed educational group in Mumbai. The role is pivotal in driving academic excellence across all centers, ensuring effective implementation of the curriculum, and providing operational support to franchise partners. The Lead Academic Operations will orchestrate regular academic reviews, center audits, and performance evaluations to identify gaps in academic delivery and initiate corrective actions. Monitoring satisfaction levels of both internal and external customers through various parent engagement programs is essential to secure student enrollments.

The role also involves developing and implementing quality control systems for academic performance across the network, tracking academic KPIs, generating insights, and reporting regularly to senior management. Collaboration with business operations is crucial to achieve retention targets, and building strong rapport with key partners will support the implementation of key initiatives and compliance. As a leader, you will mentor and motivate the academic operations team to meet quality, compliance, and customer satisfaction goals. Setting clear goals and KRAs for team members, reviewing their performance regularly, and providing constructive feedback will be part of your responsibilities. You will also identify capability gaps and develop the team through coaching, training, and stretch assignments, fostering a culture of accountability, collaboration, and continuous improvement across the team and the franchise academic network. The ideal candidate will possess a Master's degree in Early Childhood Education, Education Management, or a related field, along with a strong background in academic process implementation, compliance, and educator development. Leadership certification in Early Childhood education is preferred. Excellent leadership, team management skills, and a deep understanding of early childhood education practices are essential for success in this role. This job is provided by Shine.com