Lead Academic Operations

ARCH HR SOLUTIONS; Mumbai; On-site; INR 1,500,000 - 1,900,000; Full time

Job summary

ARCH HR SOLUTIONS in Mumbai seeks a Lead Academic Operations to drive excellence across centers, ensure curriculum implementation, and support franchise partners. You will monitor academic reviews, audits, and performance evaluations to identify gaps and trigger corrective actions.

You will develop quality control systems, track KPIs, and report insights to senior management. The role emphasizes coaching, KRAs, and accountability across the franchise network, fostering continuous improvement and

Qualifications

• Master's degree in Early Childhood Education, Education Management or related field is required.
• Strong leadership and team management experience, with ability to mentor and develop staff.
• Experience in implementing academic processes, compliance, and educator development.

Responsibilities

• Oversee academic operations across centers to ensure curriculum delivery aligns with standards.
• Lead center audits, performance evaluations, and action plans to close gaps in academic delivery.
• Develop and monitor quality control systems and track academic KPIs; report insights to senior management.
• Collaborate with business operations to support retention and engagement with franchised partners.
• Coach and develop the academic operations team, set KRAs, review performance, and provide feedback.
• Build strong relationships with key partners to implement initiatives and ensure compliance.

Skills

Leadership

Team management

Stakeholder engagement

Performance reviews

Education

Master's degree in Early Childhood Education/Education Management

Job description

We are seeking a Lead Academic Operations professional to join a reputed educational group in Mumbai. The role is pivotal in driving academic excellence across all centers, ensuring effective implementation of the curriculum, and providing operational support to franchise partners. The Lead Academic Operations will orchestrate regular academic reviews, center audits, and performance evaluations to identify gaps in academic delivery and initiate corrective actions. Monitoring satisfaction levels of both internal and external customers through various parent engagement programs is essential to secure student enrollments.

The role also involves developing and implementing quality control systems for academic performance across the network, tracking academic KPIs, generating insights, and reporting regularly to senior management. Collaboration with business operations is crucial to achieve retention targets, and building strong rapport with key partners will support the implementation of key initiatives and compliance. As a leader, you will mentor and motivate the academic operations team to meet quality, compliance, and customer satisfaction goals. Setting clear goals and KRAs for team members, reviewing their performance regularly, and providing constructive feedback will be part of your responsibilities. You will also identify capability gaps and develop the team through coaching, training, and stretch assignments, fostering a culture of accountability, collaboration, and continuous improvement across the team and the franchise academic network. The ideal candidate will possess a Master's degree in Early Childhood Education, Education Management, or a related field, along with a strong background in academic process implementation, compliance, and educator development. Leadership certification in Early Childhood education is preferred. Excellent leadership, team management skills, and a deep understanding of early childhood education practices are essential for success in this role. This job is provided by Shine.com