LCMS Field Service Engineer

Agilent Technologies; Hyderabad; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Agilent Technologies in Hyderabad invites experienced field service engineers to support LCMS TQ/QTOF and multi-vendor systems at customer sites. You will install, configure, and optimize hardware and software, ensuring up-time and high customer satisfaction.

The role requires strong on-site presence with frequent travel (75%), collaboration with Support, Sales, Marketing and RD, and potential training for customers. Bachelor's or Master's degree and 6+ years of relevant experience are expected.

Qualifications

• Bachelor's or master's degree in a relevant field.
• Post-graduate certification may be required.
• Typically 6+ years of relevant experience.

Responsibilities

• Installs and optimizes LCMS hardware, software and configurations at customer sites.
• Diagnoses and resolves product performance issues.
• Performs maintenance and repair services.
• Advises customers on preventive maintenance and configurations.
• Collaborates with internal teams to provide solutions.
• May deliver on-site training and workshops for customers.
• May qualify leads and participate in credentialing requirements.

Skills

LCMS hardware

Diagnostics

On-site service

Customer support

Education

Bachelor's degree

Master's degree

Job description

Job Summary

Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of LCMS TQ/Qtof and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.

Responsibilities

• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers business.
• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and RD to provide solutions to customers.
• May have knowledge of third-party products.
• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
• May train other field engineers or customers.
• May calibrate equipment on-site for large volume customers.
• May qualify leads.
• Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.
• Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications

• Bachelor's or master's degree or equivalent.
• Post-graduate, certification and/or license may be required.
• Typically, at least 6+ years relevant experience for entry into this level.

Job Type

This job has a full time weekly schedule.

Travel Required

75% of the Time

Shift

Day

Duration

No End Date

Job Function

Services Support