Field Service Engineer

Agilent Technologies India Pvt Ltd; Ahmedabad District; On-site; INR 420,000 - 640,000; Full time

Benefits offered by this job

None

Job summary

Agilent Technologies India Pvt Ltd seeks a Field Service Engineer to support customers with on-site installation, implementation, and maintenance of complex hardware, software, and networking products. You will diagnose issues, perform repairs, and ensure optimal configurations at client sites, with significant travel and a day shift schedule.

The role requires 1–2+ years of related experience and appropriate certifications.

Qualifications

• Bachelor's or Master's degree or equivalent.
• 1–2+ years relevant experience.
• Post-graduate certification may be required or license may be required.

Responsibilities

• Install and optimize hardware/software/network products and configurations at customer sites.
• Diagnose and resolve product performance problems and perform maintenance/repair services.
• Collaborate with internal Agilent teams to provide solutions and may train other field engineers or customers.

Skills

Field service

Customer support

Installation & maintenance

Education

Bachelor's or Master's degree or equivalent

Job description

Field Service Engineer Job Description

Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems. Installs and optimizes hardware/software/network products and configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance. Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business. Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software. Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers. May have knowledge of third-party products. May deliver internal technical training and maintenance seminars and workshops for field engineers or customers. May train other field engineers or customers. May calibrate equipment on-site for large volume customers. May qualify leads. Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites. Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications Bachelor's or Master's Degree or equivalent. Post-graduate, certification, and/or license may be required. Typically, at least 1-2+ years relevant experience.

Additional Details This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: 75% of the Time Shift: Day Duration: No End Date Job Function: Services & Support Experience Level Mid Level