Laundry Associate

Marriott Hotels India; Ernakulam; On-site; INR 180,000 - 240,000; Full time

Job summary

Marriott Hotels India is seeking a Laundry Associate. You will greet guests on arrival, assist with unloading items, and deliver laundry and clothing to guestrooms while maintaining a clean and professional appearance.

This role requires excellent guest service, flexibility, and the ability to follow policies. You will handle valet tickets, coordinate repairs, respond to requests, and work as part of a friendly hotel team.

Qualifications

• High school diploma or GED required.
• At least 1 year of related work experience preferred.
• No supervisory experience required.

Responsibilities

• Greet guests on arrival and assist with unloading items.
• Deliver laundry and clothing to guestrooms.
• Maintain cleanliness and appearance of laundry areas.
• Process valet tickets accurately and coordinate pick-up when complete.
• Respond promptly to guest requests and requests from Front Desk.

Skills

Guest service

Communication

Teamwork

Physical stamina

Education

High school diploma or GED

Job description

Laundry Associate

POSITION SUMMARY Responsible for greeting the guest upon their arrival, assisting with the unloading of their items in a safe manner. Deliver Laundry and Clothing to guestrooms. Position requires excellent guest service skills and availability to work a flexible schedule. Respond promptly to requests from guests, Front Desk, or At Your Service requests. Monitor the cleanliness and appearance of laundry/dry cleaning. Complete all valet tickets properly to provide proper handling. Coordinate all repairs to appropriate persons and pick-up for delivery when completed. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; grasp, turn, and manipulate objects; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Experience Level Mid Level