Laundry Associate

Hilton; Gurugram District; On-site; INR 350,000 - 480,000; Full time

Job summary

Hilton India in Gurugram invites applications for a Laundry Department role. The job focuses on maintaining standards, shift management, master keys, and coordinating with Housekeeping to meet guest requirements.

You will coordinate production schedules, supervise storage, manage stock, and oversee quality inspections while ensuring timely procurement of materials and smooth handovers between shifts. The role demands vigilance and teamwork.

Responsibilities

• Maintain current knowledge of laundry systems.
• Open and close the shift and ensure effective handover.
• Coordinate with Housekeeping for guest requirements.
• Plan production schedule and ensure timely procurement of materials.

Job description

Job Description:

Responsibilities

• Recommended changes to these standards and training needs on an ongoing basis.
• Maintain a current and thorough knowledge of all laundry systems.
• Open and close the shift and ensure effective shift hand over.
• Distribution and collection of keys.
• Management of all incoming and outgoing calls to Laundry Department.
• Solve employee grievances.
• Direct task allocations and change according to volume and peak periods.
• Perform quality inspections.
• Priorities VIP or difficult guests.
• Liaise with Housekeeping for guest and hotel requirements.
• Ensure laundry valet is processed and delivered in a timely manner.
• Co-ordinate special projects (e.g. equipment routine service; stock inventories).
• Manage all special requests made by guests.
• Ensure consistency within the department.
• Ensure you have complete knowledge of room types, layouts and facilities and the location of these.
• Supervise laundry storage areas.
• Maintain adequate stock levels.
• Complete stock takes as required.
• Maintain stock levels.
• Conducts shift briefings to ensure hotel activities and operational requirements are known.
• Proper deployment of manpower in respective areas.
• Plan production schedule.
• Ensure timely procurement of materials

Requirements: