LanguageCert Quality Auditor - India

PeopleCert; Kolkata; Remote; INR 223,200 - 334,800; Part time

Benefits offered by this job

Competitive remuneration package

International work atmosphere

Personal and professional development

Job summary

A global leader in assessment and certification is seeking Quality Auditors in India to conduct quality assurance audits and ensure compliance with required standards. Candidates should have exceptional English proficiency and relevant quality assurance experience. This role offers a competitive remuneration package and opportunities for personal and professional development.

Qualifications

• Native-like fluency or certifications such as LanguageCert C2 LTE or C2 IESOL are preferred.
• Experience in quality assurance in training and/or examination.
• Punctuality and reliability.

Responsibilities

• Perform audits to ensure compliance with LanguageCert's standards.
• Provide guidance to centres regarding internal quality arrangements.
• Complete audit reports within 5 business days.

Skills

Exceptional command of the English language

Relevant quality assurance experience

Attention to detail

Ability to meet deadlines

Education

C2 level certification

Job description

Overview

PeopleCert, on behalf of LanguageCert, is seeking Quality Auditors (QAs) on a project basis to ensure that approved centres comply with LanguageCert and regulatory requirements. This role involves conducting external quality assurance audits to assess a centre's infrastructure, systems, and internal quality assurance arrangements. The QA will verify that processes and practices are effectively implemented and aligned with LanguageCert's standards.

Responsibilities

• Perform centre audit/monitoring activities with new and existing centres to ensure compliance with LanguageCert's centre approval criteria and associated policies and procedures
• Provide centres with clear and constructive advice, support and guidance with regard to internal quality arrangements and LanguageCert's qualifications, policies and procedures and regulatory requirements
• Carry out announced and/or unannounced visits to monitor the conduct and integrity of examinations
• Carry out audit activities to verify the compliance of a new examination room/venue according to LanguageCert's set specifications
• Complete accurate centre audit reports/records, written in a clear and constructive manner, returning them to LanguageCert and the centre no later than 5 business days after the audit activity
• Inform centres of any identified non-compliance and actions required to remedy
• Monitor and follow-up on identified centre non-compliance to ensure appropriate close out of actions required
• Recommend to the Quality Officer sanctions to be imposed on centres
• Undertake investigations regarding alleged malpractice / maladministration as assigned by the Quality Officer
• Demonstrate full understanding and implementation of LanguageCert's systems, process, policies and procedures to ensure compliance with internal Management Systems
• Provide any audit clarifications required
• Attend training/standardisation events from time-to-time throughout each calendar year
• Declare any existing or prior activities which would/may conflict with the role of QA and report, in writing, any conflicts that may occur
• Act as a goodwill ambassador for LanguageCert by the courteous treatment of all customers, ensuring at all times that the professionalism of the company is upheld
• Maintain own Health & Safety and that of LanguageCert staff and candidates in accordance with the company's Health & Safety requirements

What We Look For

• Exceptional command of the English language (native-like fluency or C2 level certification preferred). Certifications such as LanguageCert C2 LTE or C2 IESOL are a plus.
• Relevant quality assurance experience in the context of training and/or examination
• Familiarity with equal opportunities and anti-discriminatory practices
• Availability on demand, at short notice from time-to-time; frequent travelling may be required
• Efficient completion of administrative duties, including completion of reports in a timely manner
• Representation of LanguageCert in a firm, but professional and polite manner
• Ability to communicate and nurture and develop effective professional working relationships
• Ability to meet deadlines and keep to schedules
• Punctuality and reliability, maintaining high levels of integrity at all times
• Exceptional attention to detail

What we offer

• Competitive remuneration package
• Work in an international, dynamic and fun atmosphere
• Huge learning experience in using best practices and global environment
• Constant personal and professional development

About PeopleCert

PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development and delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions. Our core values are Quality, Innovation, Passion and Integrity. Our offices in the UK, Greece, and Cyprus reflect a culture of diversity, and we are committed to diversity and inclusion in our workforce and communities.

Working on Home Office (HO) Secure English Language Tests (SELTs) requires candidates to undergo background checks and declarations as part of onboarding. If working on the SELT service in the UK, background checks include DBS, Right to Work, HO security checks, and other checks as described. If working outside the UK, checks will be equivalent to those stated for the UK. All applications will be treated with strict confidentiality.