L4-MC DMS-MH-AURANGABAD-BACL

bajajauto; Nagpur District; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Auto in India seeks an experienced Recovery/Collections Lead to manage field teams, coordinate repossessions, and drive timely recoveries across the assigned territory.

You will onboard and train recovery partners, supervise third-party agents, plan field visits, and ensure compliance with regulatory guidelines while maintaining strong customer communication.

Qualifications

• Graduation (B. Com, BBA or equivalent preferred).
• Max 4 years of work experience.
• Knowledge of recovery processes and collections systems.
• Ability to work with MS Excel and reporting tools.

Responsibilities

• Handle a network of recovery agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closures.
• Review recovery data and allocate cases to agencies based on skillsets.
• Meet or call customers to discuss delays and arrange repayment plans.
• Supervise third-party recovery agents and ensure policy compliance.
• Identify accounts for legal action or repossession and oversee process.

Skills

Recovery process knowledge

Collections system handling

Regulatory and compliance adherence

MS Excel

Reporting tools

Customer empathy

Problem-solving

Education

Graduation (B. Com, BBA or equivalent preferred)

Tools

MS Excel

Reporting tools

Job description

Select how often (in days) to receive an alert:

English, Hindi, Local language (preferred)

Travel

60-80 km/Day

Academic Qualification

Graduation (B. Com, BBA or equivalent preferred)

Work Experience

Maximum 4 years

Vehicle Finance (NBFCs or Banks). Collections Process

Job Purpose

To manage and support recovery efforts by assigning cases, guiding field teams, and handling high-risk accounts. Ensure smooth coordination, timely recoveries, and compliance with company and regulatory guidelines.

Key Responsibilities

• Handle a network of recovery /repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Review recovery data, classify the portfolio based on the risk and allocate the cases to collection agencies on basis of their skillsets.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Meet or call customers to understand payment delays, suggest suitable repayment plans, and resolve disputes respectfully, especially in sensitive situations.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Recovery process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools

Soft Skills:

• Customer empathy and tactful communication
• Problem-solving

Key Performance Indicators

• Bucket wise collection efficiency set by business as per Annual Operating Plan
• Penal Charges collection target set by the business as per the Annual Operating Plan.
• Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Work-Schedule

5 Days/Week and as per the work demand

Hiring Local/Pan-India Candidates

(Based on company policy)

Additional Comment (if any)

Requirement of Personal vehicle and smartphone