L4-MC DMS-MADURAI-TN-BACL

bajajauto; Pune District; On-site; INR 400,000 - 500,000; Full time

Job summary

Bajaj Auto is seeking a Field Collections Officer to manage recovery activities across a designated territory. This role involves coordinating with repossession agencies, onboarding partners, and guiding field teams to ensure timely recoveries while maintaining compliance with company policies and regulatory guidelines.

The candidate will conduct skip tracing, settlements, and closures of loan accounts, review data to assess risk, and allocate cases to agencies based on skillsets.

Qualifications

• Recovery process knowledge.
• Knowledge of collections systems and processes.
• Understanding of regulatory and compliance requirements.
• Proficiency in MS Excel and reporting tools.

Responsibilities

• Handle a network of recovery/repo agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan accounts.
• Review recovery data, classify portfolio by risk and allocate cases to agencies accordingly.
• Maintain recoveries within defined business targets for the portfolio.
• Set daily and fortnightly recovery targets for agencies and monitor progress.

Skills

Recovery process knowledge

Collections system handling

Regulatory compliance adherence

MS Excel

Reporting tools

Education

Graduation (B. Com, BBA or equivalent)

Job description

Select how often (in days) to receive an alert:

English, Hindi, Local language (preferred)

Travel

60-80 km/Day

Academic Qualification

Graduation (B. Com, BBA or equivalent preferred)

Work Experience

Maximum 4 years

Vehicle Finance (NBFCs or Banks). Collections Process

Job Purpose

To manage and support recovery efforts by assigning cases, guiding field teams, and handling high-risk accounts. Ensure smooth coordination, timely recoveries, and compliance with company and regulatory guidelines.

Key Responsibilities

• Handle a network of recovery /repossession agencies within the assigned territory.
• Onboard, train and review performance of recovery channel partners.
• Execute field recovery actions including skip tracing, settlements and closure of loan account.
• Review recovery data, classify the portfolio based on the risk and allocate the cases to collection agencies on basis of their skillsets.
• Maintain ROR within the assigned portfolio as per defined business targets.
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Plan and coordinate field visits to ensure maximum customer coverage and personally handle complex or sensitive recovery cases when required.
• Meet or call customers to understand payment delays, suggest suitable repayment plans, and resolve disputes respectfully, especially in sensitive situations.
• Supervise third-party recovery agents, track their progress, and ensure they follow company rules and recovery guidelines.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills:

• Recovery process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools

Soft Skills:

• Customer empathy and tactful communication
• Problem-solving

Key Performance Indicators

• Bucket wise collection efficiency set by business as per Annual Operating Plan
• Penal Charges collection target set by the business as per the Annual Operating Plan.
• Ensure full compliance to the code of conduct in recovery and repossession as per the regulator

Work-Schedule

5 Days/Week and as per the work demand

Hiring Local/Pan-India Candidates

(Based on company policy)

Additional Comment (if any)

Requirement of Personal vehicle and smartphone