L3 Support- SFMC - Commerce

Valtech; Bengaluru; Hybrid; INR 1,500,000 - 1,900,000; Full time

Benefits offered by this job

Remote/hybrid work options

International mobility

Learning & development opportunities

Job summary

Valtech is seeking a Salesforce B2C Commerce Cloud specialist to join our Bangalore team as SFMC - Commerce L3 Support. You will diagnose complex commerce incidents, coordinate with cross-functional teams and ensure smooth checkout and order management across storefronts.

Ideal candidates have 4+ years in Salesforce Commerce Cloud, strong incident management, and hands-on experience with headless/composable storefronts. We offer hybrid work options and international mobility opportunities.

Qualifications

• Strong functional/technical expertise in Salesforce B2C Commerce Cloud, including SFRA architecture and headless/composable storefront concepts and APIs.
• Experience with eCommerce integration patterns: payment gateways, tax/fraud services, PIM/DAM, OMS/ERP, via a middleware layer.
• Strong incident and problem management background in an SLA-driven environment.
• Experience conducting impact analysis and writing functional/technical specifications for development teams.
• Understanding of multi-market and cross-border commerce operations.
• Excellent communication and documentation skills.

Responsibilities

• wn escalated, complex commerce incidents impacting checkout, catalog, pricing/promotions, search and order management across both SFRA and PWA storefronts.
• Perform deep diagnosis using Business Manager, application/controller logs and API logs, together with integration monitoring across payment providers, PIM/DAM, ERP/OMS and the middleware layer.
• Coordinate with front-end (PWA/composable storefront) and back-end (SFRA) development teams to translate root cause findings into clear, prioritized fix requirements.
• Lead impact analysis for evolutions and change requests, including performance, security and cross-market considerations (multi-locale, cross-border commerce).
• Validate delivered fixes and enhancements, including coordination of regression testing and release readiness checks.
• Oversee critical batch and integration jobs (catalog, inventory, order and price feeds) and lead recovery efforts in case of failures.
• Support release management and sandbox/staging refresh cycles for the Commerce Cloud instances.
• Maintain functional/technical documentation and contribute to the knowledge base.
• Provide functional leadership during peak trading events (product launches, promotional campaigns, seasonal sales periods).
• Ensure adherence to security and compliance requirements (payment-related flows, data privacy) in all support activities.

Skills

Salesforce B2C Commerce Cloud

SFRA architecture

Headless/composable storefronts

APIs

Ecommerce integration patterns

Incident & problem management

Tools

Business Manager

Job description

Why Valtech? We’re advisors, visionaries, creative and techies. We embrace all things digital. We talk to each other. We have fun. We love our clients. We’re looking ahead We are global

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values -driven culture, international careers and the chance to shape the future of experience.

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

As an SFMC - Commerce L3 Support , you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 4 + years of experience, a growth mindset and a drive to make a lasting impact.

You will thrive in this role if you are:

• A curious problem solver who challenges the status quo
• A collaborator who values teamwork and knowledge-sharing
• Excited by the intersection of technology, creativity and data
• Experienced in Agile methodologies and consulting (a plus)

Role & Responsibilities

• wn escalated, complex commerce incidents impacting checkout, catalog, pricing/promotions, search and order management across both SFRA and PWA storefronts
• Perform deep diagnosis using Business Manager, application/controller logs and API logs, together with integration monitoring across payment providers, PIM/DAM, ERP/OMS and the middleware layer
• Coordinate with front-end (PWA/composable storefront) and back-end (SFRA) development teams to translate root cause findings into clear, prioritized fix requirements
• Lead impact analysis for evolutions and change requests, including performance, security and cross-market considerations (multi-locale, cross-border commerce)
• Validate delivered fixes and enhancements, including coordination of regression testing and release readiness checks
• Oversee critical batch and integration jobs (catalog, inventory, order and price feeds) and lead recovery efforts in case of failures
• Support release management and sandbox/staging refresh cycles for the Commerce Cloud instances
• Maintain functional/technical documentation and contribute to the knowledge base
• Provide functional leadership during peak trading events (product launches, promotional campaigns, seasonal sales periods)
• Ensure adherence to security and compliance requirements (payment-related flows, data privacy) in all support activities

Must have

To be considered for this role, you must meet the following essential qualifications:

• Strong functional/technical expertise in Salesforce B2C Commerce Cloud, including SFRA architecture and headless/composable storefront concepts and APIs
• Experience with eCommerce integration patterns: payment gateways, tax/fraud services, PIM/DAM, OMS/ERP, via a middleware layer
• Strong incident and problem management background in an SLA-driven environment
• Experience conducting impact analysis and writing functional/technical specifications for development teams
• Understanding of multi-market and cross-border commerce operations
• Excellent communication and documentation skills

Nice to Have

• Salesforce B2C Commerce Cloud Developer or Architect certification
• Experience with headless commerce / composable storefront implementations
• Experience in luxury or retail omnichannel commerce environments

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.

Commitment to reaching all kinds of people

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.

The benefits

This is a Fulltime position based in Bangalore.

Beyond a competitive compensation package, we offer:

• Flexibility, with remote and hybrid work options (country-dependent)
• Career advancement, with international mobility and professional development programs
• Learning and development, with access to cutting-edge tools, training and industry experts

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.

Your application process

Once you apply, our Talent Acquisition team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review all candidates based on skills, experience, and potential.

Beware of recruitment fraud! Only engage with official Valtech email addresses ending in @valtech.com.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Are you ready to create what’s next? Join us.