L2 Support - AVP

Delta Capita; Bengaluru; Hybrid; INR 900,000 - 1,350,000; Full time

Job summary

Delta Capita is seeking a hands-on L2 Support Engineer to deliver production support for critical enterprise applications from Bangalore. The role requires ownership of incidents, problem resolution, and continuous service improvement in a fast-paced environment.

The candidate should have strong troubleshooting across application, database, middleware, and infrastructure layers, with experience in ITIL processes and DR exercises. Hybrid work arrangement in Bengaluru is offered.

Qualifications

• 7+ years of Application/Production Support experience.
• Experience in 24x7 production environments.
• Banking/Financial services experience preferred but not mandatory.

Responsibilities

• Provide L2 production support for business-critical applications.
• Investigate and resolve production incidents within agreed SLAs.
• Perform end-to-end transaction tracing and RCA.
• Support Major Incidents (P1/P2) recovery and outages.
• Troubleshoot application, database, API, messaging, and integration issues.
• Collaborate with Development, Infrastructure, DBA, Middleware, Security, and Business teams.
• Monitor health, stability, performance, and capacity; maintain dashboards and docs.
• Drive automation, resiliency, and continuous service improvement initiatives.

Skills

Java/Tomcat

SQL/MSSQL

Dynatrace

Splunk

IBM MQ

Kafka

APIs (REST/SOAP)

XML/XSD

ITIL processes

P1/P2 handling

PowerShell

Windows Server

Tools

Dynatrace

Splunk

IBM MQ

Job description

Role Overview

We are seeking a highly skilled and hands‑on L2 Support Engineer to provide production support for critical enterprise applications. The ideal candidate will have strong technical troubleshooting capabilities across application, database, middleware, messaging, monitoring, and infrastructure layers. This role requires ownership of production incidents, problem resolution, operational stability, and continuous service improvement in a fast‑paced environment.

Job Description

Location: Bangalore

Shift: Rotational (24x7 Support)

Candidate Profile

Looking for a technically strong L2 Support Engineer with hands‑on expertise in Tomcat, SQL, Dynatrace, Splunk, MQ, Kafka, APIs, XML/XSD, ITIL processes, vulnerability remediation, control testing fixes, DR exercises, and production environment management. The candidate should be capable of independently troubleshooting complex production issues and driving resolution with minimal supervision.

Key Responsibilities

• Provide L2 production support for business‑critical applications.
• Investigate and resolve production incidents within agreed SLAs.
• Perform end‑to‑end transaction tracing and Root Cause Analysis (RCA).
• Support and drive recovery during Major Incidents (P1/P2).
• Troubleshoot application, database, API, messaging, and integration‑related issues.
• Work closely with Development, Infrastructure, DBA, Middleware, Security, and Business teams.
• Support production releases, deployments, change implementation, and post‑release validation.
• Monitor application health and proactively identify stability, performance, and capacity issues.
• Develop and maintain operational dashboards, alerts, and support documentation.
• Drive automation, resiliency, observability, and continuous service improvement initiatives.
• Participate in Disaster Recovery (DR) exercises, failover testing, and production readiness activities.
• Support vulnerability remediation, audit findings, control testing fixes, and compliance‑related activities.

Job Requirements

Mandatory Skills

• Application & Middleware – Strong experience supporting Java/Tomcat‑based applications in Production.
• Strong troubleshooting skills across application, middleware, and infrastructure layers.
• Database – Strong MSSQL/SQL skills with experience in query analysis, performance troubleshooting, and data validation.
• Monitoring & Observability – Hands‑on experience with Dynatrace for application monitoring, performance analysis, transaction tracing, and dashboard development.
• Hands‑on experience with Splunk for log analysis, SPL query development, dashboard creation, and alerting.
• Messaging & Integration – Strong experience with IBM MQ troubleshooting and message flow analysis.
• Experience supporting Kafka producers, consumers, topics, and lag monitoring.
• Strong understanding of REST/SOAP APIs and integration troubleshooting.
• Strong experience with XML/XSD validation, schema analysis, and interface troubleshooting.
• Automation & Infrastructure – Windows Server support experience; PowerShell scripting knowledge; basic understanding of networking and connectivity troubleshooting.
• Service Management – Strong Incident Management, Problem Management, and Change Management experience.
• Good understanding of ITIL processes and Major Incident Management.
• Experience handling P1/P2 incidents in a Production Support environment.
• Security & Operational Readiness – Experience in vulnerability remediation and security compliance activities.
• Experience supporting audit/control testing remediation activities.
• Participation in DR drills, application recovery testing, and operational readiness reviews.

Experience Required

• 7+ years of Application/Production Support experience.
• Experience supporting highly integrated enterprise applications.
• Strong troubleshooting and analytical skills.
• Experience working in a 24x7 production support environment.
• Banking/Financial Services experience is preferred but not mandatory.

How We Work

Delta Capita is an equal‑opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.

This is a permanent, full‑time position located in Bangalore with hybrid working. As the selection and interview process is ongoing, please submit your application in English as soon as possible. If your profile is selected, a member of our team will contact you within 4 weeks.