L2 Support - Associate

Delta Capita; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Delta Capita in Bengaluru (Bangalore) seeks a hands-on L2 Support Engineer to own production incidents and drive rapid resolution across Java/Tomcat, SQL, Dynatrace, and Splunk. You will partner with multiple teams to ensure operational stability and continuous service improvement in a 24x7 environment.

Ideal candidates have 5+ years in production support, strong problem-solving skills, ITIL-aligned incident/change processes, and experience managing critical enterprise applications across

Qualifications

• Strong experience supporting Java/Tomcat-based production environments.
• End-to-end troubleshooting across application, middleware, and infrastructure layers.
• Proficient MSSQL/SQL with query analysis, performance tuning, and data validation.
• Hands-on Dynatrace for monitoring, tracing, and dashboards.
• Hands-on Splunk for log analysis, SPL queries, dashboards and alerting.
• IBM MQ troubleshooting and message flow analysis.

Responsibilities

• Provide L2 production support for business-critical applications.
• Investigate and resolve production incidents within agreed SLAs.
• Perform end-to-end transaction tracing and Root Cause Analysis (RCA).
• Support recovery during Major Incidents (P1/P2).
• Troubleshoot application, database, API, messaging, and integration issues.
• Collaborate with Development, Infrastructure, DBA, Middleware, Security, and Business teams.
• Support production releases, deployments, changes, and post-release validation.
• Monitor application health and proactively address stability, performance and capacity.

Skills

Tomcat

SQL

Dynatrace

Splunk

IBM MQ

Kafka

REST APIs

XML/XSD

Windows Server

PowerShell

Incident Management

Problem Management

Change Management

ITIL

Vulnerability remediation

DR testing

Job description

Role Overview

We are seeking a highly skilled and hands‑on L2 Support Engineer to provide production support for critical enterprise applications. The ideal candidate will have strong technical troubleshooting capabilities across application, database, middleware, messaging, monitoring, and infrastructure layers. This role requires ownership of production incidents, problem resolution, operational stability, and continuous service improvement in a fast‑paced environment.

Job Description

Location: Bangalore

Shift: Rotational (24x7 Support)

Candidate Profile

Looking for a technically strong L2 Support Engineer with hands‑on expertise in Tomcat, SQL, Dynatrace, Splunk, MQ, Kafka, APIs, XML/XSD, ITIL processes, vulnerability remediation, control testing fixes, DR exercises, and production environment management. The candidate should be capable of independently troubleshooting complex production issues and driving resolution with minimal supervision.

Key Responsibilities

• Provide L2 production support for business‑critical applications.
• Investigate and resolve production incidents within agreed SLAs.
• Perform end‑to‑end transaction tracing and Root Cause Analysis (RCA).
• Support and drive recovery during Major Incidents (P1/P2).
• Troubleshoot application, database, API, messaging, and integration‑related issues.
• Work closely with Development, Infrastructure, DBA, Middleware, Security, and Business teams.
• Support production releases, deployments, change implementation, and post‑release validation.
• Monitor application health and proactively identify stability, performance, and capacity issues.
• Develop and maintain operational dashboards, alerts, and support documentation.
• Drive automation, resiliency, observability, and continuous service improvement initiatives.
• Participate in Disaster Recovery (DR) exercises, failover testing, and production readiness activities.
• Support vulnerability remediation, audit findings, control testing fixes, and compliance‑related activities.

Mandatory Skills

• Strong experience supporting Java/Tomcat‑based applications in production.
• Strong troubleshooting skills across application, middleware, and infrastructure layers.
• Strong MSSQL/SQL skills with experience in query analysis, performance troubleshooting, and data validation.
• Hands‑on experience with Dynatrace for application monitoring, performance analysis, transaction tracing, and dashboard development.
• Hands‑on experience with Splunk for log analysis, SPL query development, dashboard creation, and alerting.
• Strong experience with IBM MQ troubleshooting and message flow analysis.
• Experience supporting Kafka producers, consumers, topics, and lag monitoring.
• Strong understanding of REST/SOAP APIs and integration troubleshooting.
• Strong experience with XML/XSD validation, schema analysis, and interface troubleshooting.
• Windows Server support experience.
• PowerShell scripting knowledge.
• Basic understanding of networking and connectivity troubleshooting.
• Strong Incident Management, Problem Management, and Change Management experience.
• Good understanding of ITIL processes and Major Incident Management.
• Experience handling P1/P2 incidents in a production support environment.
• Experience in vulnerability remediation and security compliance activities.
• Experience supporting audit/control testing remediation activities.
• Participation in DR drills, application recovery testing, and operational readiness reviews.

Experience Required

• 5+ years of Application/Production Support experience.
• Experience supporting highly integrated enterprise applications.
• Strong troubleshooting and analytical skills.
• Experience working in a 24x7 production support environment.
• Banking/Financial Services experience is preferred but not mandatory.

Equal Opportunity Statement

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.