L2 Operations Lead – Connectivity

Xebia Group; Gurugram District; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Xebia Group in Gurugram is looking for a Level 2 operations engineer to support network infrastructure and telephony. You will handle L2 incidents, configure routers, switches, WLAN controllers, and load balancers, and coordinate with carriers and OEMs.

The role requires 12 years of experience in L2 network operations, familiar with Cisco Webex Calling & Assist, ServiceNow, and ITSM processes. You will monitor, document, and escalate as needed, working with cross-functional teams in a fast-paced

Qualifications

• 12 years of experience in L2 network operations.
• Proficient in Cisco routing and switching troubleshooting.
• Experience configuring routers, switches, WLAN controllers and load balancers.

Responsibilities

• End-to-end incident management from L1 to closure.
• Monitor network devices and respond within SLAs.
• Configure routers, switches, WLAN controllers and load balancers.

Skills

L2 Network Operations

Cisco routing

Cisco switching

WLAN configuration

Load balancers

Telephony support (Webex)

Tools

Cisco routers & switches

WLAN controllers & load balancers

Cisco Webex Calling

Enterprise network monitoring tools

ServiceNow

ThousandEyes

Job description

Level 2 operations role for network infrastructure and telephony.

Scope

Support the client's network infrastructure and telephony services. Resolve L2 incidents and escalate to L3 when needed.

Networks

• End-to-end incident management, from L1/L1.5 escalation to closure.
• Monitor network devices and respond within service levels.
• Configure routers, switches, WLAN controllers and load balancers.
• Manage dynamic routing, segmentation and IP addressing.
• Support data-centre and cloud connectivity, and capacity planning.
• Assist with data-centre network planning and design.
• Resolve carrier incidents and requests. Coordinate with OEMs on hardware.
• Industry best practice network service design and methodologies to ensure delivery Network devices configurations (Router, Switches, WLAN controller, F5)

Telephony

• Resolve L1/L2 telephony incidents and requests on Cisco Webex Calling/Cisco Webex assist Manager.
• Monitor telephony network devices and act on alerts.
• Support local IT in global offices on telephony issues.
• Refine telephony KPI monitoring and thresholds.
• Maintain as-built documents for telephony services.

Common

• Keep ServiceNow tickets current, with clear resolution and closure notes.
• Join RCA reviews. Update SOPs and knowledge-base articles.
• Work with Network Security, Hosting, Cloud and Database on cross-tower issues.

Tools

• Cisco routers and switches
• WLAN controllers and load balancers
• Cisco Webex Calling
• Enterprise network monitoring tools
• ServiceNow
• Thousand Eyes Tool

Technologies

• Cisco routing and switching
• Dynamic routing protocols
• IP addressing and network segmentation
• Cisco WebEx and Assist
• Network monitoring and capacity planning
• Python or Ansible scripting

Experience

• 12 years of experience in L2 network operations
• Cisco routing and switching troubleshooting
• Router, switch, WLAN and load balancer configuration
• Telephony support on Cisco Webex Calling & Assist
• Working with carriers and OEMs
• ITSM incident, problem and change processes