L2 Cybersecurity Technical & Presales Engineer

The Closing Gap; Mumbai; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

A cybersecurity solutions provider in Mumbai is looking for an experienced L2 Cybersecurity Technical & Presales Engineer. This role requires strong technical knowledge in security, hands-on experience with EDR, XDR, and SIEM solutions, as well as exceptional presales capabilities. You will be responsible for deploying security tools, understanding client requirements, and supporting presales activities. Excellent communication and strong customer interaction skills are essential for success in this role.

Qualifications

• Strong knowledge of cybersecurity tools and concepts.
• Hands-on experience with security solutions.
• Strong communication skills and customer experience.

Responsibilities

• Deploy and configure cybersecurity tools.
• Perform security gap analysis and requirement gathering.
• Support presales activities and client meetings.

Skills

Knowledge of EDR, XDR, and SIEM concepts

Hands-on experience with CrowdStrike, Zscaler, Splunk, or Microsoft Sentinel

Understanding of networking fundamentals

Knowledge of Windows and Linux security

Experience in log analysis and incident investigation

Familiarity with MITRE ATT&CK framework

Basic scripting skills (PowerShell or Python)

Strong communication and presentation skills

Experience in customer interaction

Job description

Job Overview

We are seeking a skilled L2 Cybersecurity Technical & Presales Engineer with strong hands‑on expertise in security solutions and customer‑facing capabilities. The role involves understanding client requirements, recommending appropriate cybersecurity solutions, supporting presales activities, and implementing security tools across enterprise environments.

Technical Responsibilities

• Deploy and configure cybersecurity tools such as EDR, XDR, and SIEM solutions
• Perform requirement gathering and security gap analysis
• Implement security policies, log onboarding, and rule configuration
• Support POC and pilot implementations
• Provide post‑deployment support, tuning, and optimization
• Conduct system health checks and performance improvements
• Perform vulnerability assessments and basic security analysis

Presales Responsibilities

• Understand client IT environments (infrastructure, endpoints, servers, cloud)
• Recommend suitable cybersecurity solutions in coordination with OEMs
• Participate in client meetings and technical discussions
• Support solution design including HLD/LLD
• Assist in BOQ preparation and solution sizing
• Conduct product demonstrations and technical presentations
• Deliver security awareness sessions

Training & Documentation

• Provide product training to customer SOC and IT teams
• Prepare deployment documentation and user guides
• Create technical presentations and implementation reports
• Conduct knowledge transfer (KT) sessions

Required Skills

• Strong knowledge of EDR, XDR, and SIEM concepts
• Hands‑on experience with tools like CrowdStrike, Zscaler, Splunk, Microsoft Sentinel, or similar
• Understanding of networking fundamentals, routing, and firewalls
• Knowledge of Windows and Linux security and hardening
• Experience in log analysis, correlation, and incident investigation
• Familiarity with MITRE ATT&CK framework
• Basic scripting skills (PowerShell or Python preferred)

Soft Skills & Certifications

• Strong communication and presentation skills
• Experience in customer interaction and stakeholder management
• Ability to coordinate with OEM/vendor teams
• Strong documentation and reporting skills
• Ability to work independently in client environments
• Certifications such as CEH, CompTIA Security+, or relevant vendor certifications preferred