Technical Support Engineer - L2 Switching

JobCubby; India; Hybrid; INR 900,000 - 1,200,000; Full time

Job summary

Hewlett Packard Enterprise is hiring for an L2 Technical Support Engineer in Networking. The role supports EX, QFX, and QFabric platforms with a hybrid work model requiring two days per week from an HPE office.

Key responsibilities include owning customer issues end-to-end, collaborating with engineering for root cause, and contributing to knowledge bases and training. Strong networking and scripting skills are valued.

Qualifications

• This role requires strong communication and customer handling skills.
• Ability to troubleshoot complex networking problems end-to-end.
• Familiarity with switching technologies and routing protocols.
• Knowledge of Python/Perl/Shell scripting is a plus.

Responsibilities

• Provide L2 TAC support for HPE Networking products.
• Own customer issues until resolution with a focus on CX.
• Collaborate with product and engineering teams for issue analysis.
• Participate in knowledge creation and training activities.

Skills

Communication skills

Troubleshooting

Self-learning

Switching tech

IP protocols

Routing protocols

Multicast protocols

Scripting

Job description

Technical Support Engineer - L2 Switching

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

What you’ll do:

Summary:

This position is for L2 TAC (Technical Assistance Centre) of HPE Networking for supporting HPE/Juniper’s Campus & Data-Center products (EX, QFX & QFabric) & technologies.

Key Responsibilities:

• The candidate is expected to work in a highly dynamic and technical environment with relentless focus on delivering Remarkable Customer Experience.


• Demonstrate ownership of customer reported issues till resolution.


• Understand Customer’s impact, prioritize and communicate effectively between various stakeholders.


• Contribute to New Product/Feature readiness, Knowledge Creation, Quality/Continuous improvement initiatives and Training/Mentoring activities.


• Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.

Mandatory Skills:

• Excellent verbal and written communication, presentation and customer handling skills.


• Ability to logically troubleshoot complex and high impact problems


• Self-learner with appetite for continuous development.


• In-depth knowledge of the following:




• Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]


• IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP)


• IP routing protocol (BGP, OSPF, RIP)




• Understanding of Multicast related protocol [IGMP,IGMP-snooping, PIM] would be a plus.


• Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as added advantage.

What you need to bring:

Preferred Work Experience:

• Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers


• Troubleshooting complex networking in Routing/Switching domain


• Experience in working with Product Development/Engineering team to resolve customer reported issues.


• Proven track record of implementing automation technologies.


• Network Design and implementation experience in Datacenters would be a plus.

Platform Knowledge:

Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc (not all are required but some of these are good to have).

Preferred Certifications:

- CCNA/CCNP/CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#india

#networking

Job:

EngineeringJob Level:

TCP_02

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.