L1 Support Engineer

Unify Technologies Ltd; Hyderabad; Presencial; INR 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

Unify Technologies Ltd in Hyderabad, India seeks an IT Operations Analyst to monitor and support production systems on a 24/7 shift. You will handle incident logging, classification and prioritization, perform RCA, conduct health checks, and coordinate DR drills and patching.

Responsibilities include system monitoring, online application monitoring, log analysis, and reporting of settlement processes, ensuring timely issue resolution and escalation per SOPs.

Responsabilidades

• 24/7 shift support for production systems
• Monitoring and response management
• Incident management, including ticket logging, classification, and prioritization
• End-to-end Root Cause Analysis (RCA)
• Proactive health checks and remediation for applications and infrastructure
• Following defined SOP and escalation matrix
• Analysing transaction and application logs
• Monitoring application server memory and hard disk status
• Communicating issues found in the settlement process
• Issue reporting
• Coordinating with respective teams for DR drills, patching, certificate changes, and network change activities
• System Monitoring
• Online application monitoring and reporting
• Back-office settlement verification and reporting

Descripción del empleo

Job Description :

• 24/7 shift support for production systems, including bank support.
  
• Monitoring and response management.
  
• Incident management, including ticket logging, classification, and prioritization
  
• End-to-end Root Cause Analysis (RCA).
  
• Proactive health checks and remediation for applications and infrastructure.
  
• Following defined SOP and escalation matrix.
  
• Analysing transaction and application logs.
  
• Monitoring application server memory and hard disk status.
  
• Communicating issues found in the settlement process.
  
• Issue reporting.
  
• Coordinating with respective teams for DR drills, patching, certificate changes, and network change activities.
  
• System Monitoring.
  
• Online application monitoring and reporting.
  
• Back-office settlement verification and reporting.