VS01447 - L1- Application & Production Support Engineer

E4 Software Services Pvt Ltd.; Navi Mumbai; On-site; INR 400,000 - 650,000; Full time

Job summary

E4 Software Services Pvt Ltd. in Navi Mumbai is seeking an L1/L2 production support specialist to manage enterprise applications, perform patch deployments, and coordinate releases across Windows and Linux environments.

You will monitor applications with AppDynamics and VuNet, analyze logs, troubleshoot incidents, and collaborate with cross-functional teams to ensure security and reliability.

Qualifications

• Experience in L1/L2 application and production support for enterprise systems.
• Experience with patch deployments, version upgrades, and release coordination.
• Proficient in log analysis and incident resolution with cross-functional teams.

Responsibilities

• Provide L1/L2 application and production support.
• Perform patch deployments, upgrades, and coordinate releases.
• Analyze logs and troubleshoot incidents.
• Monitor performance with AppDynamics and VuNet; coordinate with stakeholders.

Skills

Windows Server

Linux

IIS

Apache Tomcat

AppDynamics

VuNet

Jira

Log Analysis

Networking basics

Communication

Tools

Patch deployments

Version upgrades

Incident tracking

Monitoring tools

Shell

PowerShell

Job description

Provide L1/L2 application and production support for enterprise systems. Perform patch deployments, version upgrades, and coordinate application releases. Analyze application and system logs to troubleshoot and resolve incidents. Monitor performance and health of applications using AppDynamics, VuNet, etc. Manage and track issues using Jira or other ticketing tools. Support and troubleshoot on Windows Server, Linux, IIS, and Apache Tomcat. Execute basic database queries and issue handling in MSSQL and Oracle environments. Follow up with internal teams for timely VAPT issue closure. Coordinate with network teams for resolving issues related to:

• Firewall rules
• Load balancer configuration
• DNS resolutions

Required Technical Skills:

• OS: Windows Server and Linux (basic command line & troubleshooting)
• Web Servers: IIS and Apache Tomcat
• Databases: MSSQL, Oracle (basic support and query execution)
• Monitoring Tools: AppDynamics, VuNet (or similar APM tools)
• Ticketing Tools: Jira (incident, change, and problem tracking)
• Log Analysis: Ability to analyze logs from web servers, app servers, DBs
• Networking: Basic understanding of firewall, load balancer, DNS
• Communication: Clear and professional interaction with cross-functional teams

Nice to Have:

• ITIL awareness (incident, change, and problem management)
• Scripting knowledge (Shell, PowerShell)
• Experience in 24x7 production support environment
• Familiarity with change/request/release processes.