L1 IT Support Engineer Customer Site

Job Search; Bhiwandi; On-site; INR 180,000 - 240,000; Full time

Job summary

Job Search is seeking an L1 IT Support Engineer to deliver on-site IT support at a customer location in Bhiwandi. The role covers troubleshooting desktops, laptops, Windows OS, printers and IT peripherals, plus basic networking and security tasks.

You will work with the customer IT team and internal L2/L3 groups to resolve incidents, perform health checks, document issues and ensure timely user support.

Qualifications

• Diploma / B.E. / B.Tech / B.Sc. / BCA or IT-related qualification.
• 1-1.5 years of experience in IT support, desktop support, technical support, field support, L1 IT support.
• Strong Basics in IT hardware, networking and security

Responsibilities

• Provide L1 technical support for desktops, laptops, monitors, docking stations and other IT peripherals.
• Troubleshoot hardware issues including power, RAM/storage, keyboard, mouse, display and adapters.
• Coordinate with OEM/vendor support for hardware replacements.
• Install and configure desktops/laptops per customer standards.
• Support Windows OS installation, configuration and basic troubleshooting.
• Provide on-site/remote user support and incident response within SLA.

Skills

Desktop Support

Windows OS

Hardware Troubleshooting

Networking

LAN/WAN

TCP/IP

DNS

IP Addressing

Printers

IT Peripherals

Firewall Basics

VPN Basics

End User Support

Troubleshooting

Education

Diploma / B.E. / B.Tech / B.Sc. / BCA or IT-related qualification

Job description

Role & responsibilities

Job Summary

We are looking for L1 IT Support Engineers to provide on-site IT support at a customer location in Bhiwandi.

The candidate will be responsible for first-level troubleshooting and resolution of issues related to desktops, laptops, Windows OS, printers, IT peripherals, basic networking, and basic firewall/network security.

The engineer will work closely with the customer's IT team and internal L2/L3 support teams for escalation and resolution of complex technical issues.

Key Responsibilities

Desktop & Laptop Support

• Provide L1 technical support for desktops, laptops, monitors, docking stations and other IT peripherals.
• Troubleshoot hardware issues including system power, RAM/storage, keyboard, mouse, display, battery and adapter-related problems.
• Perform basic hardware replacement and coordinate with OEM/vendor support when required.
• Install and configure desktops/laptops as per customer standards.
• Support Windows OS installation, configuration and basic troubleshooting.
• Troubleshoot Windows login, application and system-related issues.
• Install and configure basic business applications, drivers and system utilities.
• Perform basic system health checks.

Basic Network Support

• Basic understanding of LAN, WAN, IP Address, Subnet Mask, Gateway and DNS.
• Configure and troubleshoot basic network connectivity issues.
• Perform troubleshooting using Ping, Tracert, IPConfig and NSLookup.
• Identify LAN cable, switch-port and connectivity-related issues.
• Basic understanding of managed and unmanaged switches.
• Coordinate with Network L2/L3 teams for complex network issues.
• Assist with network device health checks and basic documentation.

Basic Firewall & Security Support

• Basic understanding of firewall concepts and network security.
• Knowledge of Firewall Rules/Policies, NAT, Ports & Protocols, TCP/IP and VPN concepts.
• Perform basic firewall connectivity troubleshooting.
• Collect required information for firewall-related incidents.
• Coordinate with L2/L3 firewall/security teams for policy changes and complex issues.
• No independent firewall policy modification is expected at L1 level unless authorized by the customer.

Printer & Peripheral Support

• Troubleshoot network and USB printer issues.
• Install and configure printer drivers.
• Resolve basic printing, scanning and connectivity issues.
• Support barcode scanners, UPS, monitors and other IT peripherals, wherever applicable.

User Support

• Provide first-level technical support to end users.
• Respond to incidents and service requests within defined SLA.
• Assist users with day-to-day IT-related issues.
• Maintain professional communication with customer users and IT teams.
• Provide on-site/remote assistance as required.

Preferred candidate profile

Educational Qualification

• Diploma / B.E. / B.Tech / B.Sc. / BCA or any IT-related qualification.

Required Experience

1-1.5 years of experience in:

• IT Support
• Desktop Support
• Technical Support
• Field Support
• L1 IT Support

Key Skills

Desktop Support | Windows | Hardware Troubleshooting | Networking | LAN/WAN | TCP/IP | DNS | DHCP | IP Addressing | Printers | IT Peripherals | Firewall Basics | VPN Basics | Troubleshooting | End User Support