Sr. Support Engineer 2 - L1 Ops, L1 support, Infra, Azure, Windows, Monitoring tools

JDA Software; Coimbatore District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Blue Yonder is seeking an enthusiastic L1 Infra Engineer (8-10 years) to join our IT/Infrastructure team in a 24x7 support environment. The role focuses on monitoring, incident management, and L1 operational support across cloud, servers, networks, and databases, with emphasis on Azure and Windows/Linux administration.

Candidates should have fundamentals in networking, databases (SQL/Oracle/Postgres), ITIL processes, and experience with monitoring tools like Zabbix, Splunk, AppDynamics.

Qualifications

• Basic understanding of IT infrastructure components (Servers, Storage, Networking).
• Familiarity with Windows/Linux administration and ITIL processes.
• Exposure to databases (SQL/Oracle/Postgres) and monitoring tools.

Responsibilities

• Monitor Azure resources, servers, databases, networks, and applications using dashboards and monitoring tools.
• Track and resolve service alerts, ensuring timely updates in ticketing systems.
• Perform L1 triage and troubleshooting for incidents across servers, networks, and databases.

Skills

Networking concepts

Windows/Linux administration

ITIL Incident Management

Azure

SQL/Oracle/Postgres

Monitoring tools

Documentation

Education

CCNA/MCSA/RHCSA certifications

Tools

Zabbix

Splunk

AppDynamics

Job description

Scope:

We are looking for an enthusiastic L1 Infra Engineer (8-10 years) to join our IT/Infrastructure team. (Immediate Joiners Preferred) The ideal candidate should have a foundational understanding of IT infrastructure, networking, cloud computing (preferably Azure), databases, and server administration (Windows/Linux). This role focuses on infrastructure monitoring, incident management, and L1 operational support across cloud, server, network, and database environments. Strong communication skills and a willingness to learn are key to success.

Our current technical environment: Networking: Good understanding of Networking concepts Operating Systems: Familiarity with Windows/Linux administration (installation, user management, log analysis). Databases: Basic Database knowledge - SQL/Oracle - queries, backups, user access General: Strong troubleshooting, analytical, and communication skills. Exposure to monitoring/ticketing tools like Zabbix/Splunk/AppD Familiarity with ITIL processes (Incident, Problem, Change Management) Certifications like CCNA/MCSA/RHCSA preferred Willingness to learn and work in a 24x7 support environment Hands-on L1 support experience in IT infrastructure

What you’ll do:

• Monitor Azure resources, servers, databases, networks, and applications using dashboards & monitoring tools.
• Track and resolve service alerts, ensuring timely updates in ticketing systems.

Incident Management

• Perform L1 triage and troubleshooting for incidents across servers, networks, and databases.
• Escalate issues to L2/L3 teams as required.
• Document incidents, root causes, and resolution steps for knowledge sharing.

Server & Infrastructure Support

• Assist in administering Windows and Linux servers (user management, basic services, patching support).
• Support basic tasks in Active Directory, access management, and resource provisioning.
• Perform basic troubleshooting of network components (connectivity, DNS, firewall basics).
• Assist in monitoring and basic maintenance of databases (SQL, Oracle, PostgreSQL) including connectivity, space utilization, and backup checks.

Collaboration & Governance

• Collaborate with cross-functional teams (Infra, Cloud, DB, Network, Security).
• Support compliance, security, and governance requirements as per company policy.

What we are looking for:

• Basic understanding of IT infrastructure components (Servers, Storage, Networking, Active Directory).
• Networking & Database Support 8-10 years of experience in L1 Infra, monitoring, windows/linux admin, ITIL, Incident management.
• Exposure to database technologies (SQL/Oracle/Postgres) with basic admin/troubleshooting knowledge.
• Familiarity with Windows & Linux administration (services, users, patching, logs).
• Knowledge of incident management and ticketing tools (ITIL Process).
• Troubleshooting and problem-solving skills with a logical approach.
• Good communication and documentation skills.
• Azure Fundamentals certification (AZ-900).
• Basic knowledge of automation (scripts, monitoring alerts handling).
• Familiarity with cloud security, backup & recovery concepts.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here:

Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

A Culture, Not just a Company

Our culture is built on collaboration, respect and having fun whenever possible. This along with ensuring we live our Core Values, enables us to learn, grow, create customer value, and manage the well-being of our collective ecosystem of partners, customers and associates alike. We rise each day with an unwavering commitment to lifelong learning, collaborating with respect, and operating with integrity.

What do we do?

Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.

“Blue Yonder” is a trademark or registered trademark of Blue Yonder Group, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder Group, Inc.

Blue Yonder, Inc. - Administrative Office 15059 N Scottsdale Rd Suite 350 Scottsdale, AZ 85254-2666