Korean Language Expert

Team Vertex Cosmos; Gurugram District; Presencial; INR 800.000 - 1.100.000; Jornada completa

Descripción de la vacante

Team Vertex Cosmos in Gurgaon is seeking a Korean Language Customer Support Expert to be the primary contact for the South Korean market. You will provide technical and account assistance while ensuring the brand voice is localized and professional.

You will resolve inquiries across phone, email, live chat, and social media in Korean and English, translate materials, and collaborate with Product teams to improve user experience. Fluency in Korean and English is required.

Formación

• Korean: native or near-native fluency.
• English: high professional proficiency (C1/C2) for internal communication and documentation.
• 2+ years in international customer support or language-specialist role.
• Proficiency in CRM software and helpdesk ticketing systems; familiarity with AI-assisted translation tools or CAT software.
• Bachelor’s degree in Linguistics, Communications, Business, or related field.

Responsabilidades

• Omnichannel support via phone, email, live chat, and social media in Korean and English.
• Localise responses using appropriate Korean honorifics and business etiquette.
• Diagnose and solve product issues by conducting root cause analysis and navigating internal CRM systems.
• Translate help centre articles, UI elements, and promotional materials from English to Korean.
• Handle high-priority or sensitive escalations from Korean-speaking VIP clients with a solution-oriented approach.
• Analyse customer feedback trends within the Korean market and report insights to the Product Development team.

Conocimientos

Korean language proficiency

English proficiency

Communication skills

Cultural sensitivity

Emotional intelligence

Educación

Bachelor’s Degree in Linguistics/Communications/Business

Herramientas

CRM software

Helpdesk ticketing systems

CAT tools / AI-assisted translation tools

Descripción del empleo

Job Title: Korean Language Customer Support Expert

Location: Gurgaon

Department: Customer Success / Global Support

Reports to: Customer Support

Role Overview

As a Korean language expert, you will be the primary point of contact for our South Korean market. You will not only provide technical and account support but also act as a cultural liaison, ensuring that our brands voice is accurately and professionally localised. This role is ideal for a candidate who is fluent in both Korean and English and thrives in a fast-paced, digital-first environment.

Key Responsibilities

• Omnichannel Support: Resolve customer enquiries via phone, email, live chat, and social media in both Korean and English.
• Cultural Adaptation: Localise responses using appropriate Korean honorifics (Jondaemal) and business etiquette based on the customer’s context and seniority.
• Technical Troubleshooting: Diagnose and solve product issues by conducting root cause analysis and navigating internal CRM systems (e.g., Salesforce, Zendesk).
• Translation & Localisation: Assist the marketing and product teams by translating help centre articles, UI elements, and promotional materials from English to Korean.
• Escalation Management: Handle high-priority or sensitive escalations from Korean-speaking VIP clients, ensuring a solution-orientated approach.
• Feedback Loop: Analyse customer feedback trends within the Korean market and report insights to the Product Development team to improve user experience.

Required Skills & Qualifications

• Language Proficiency: Korean: Native or near-native fluency (TOPIK II Level 5/6 or equivalent).
  English: High professional proficiency (C1/C2 level) for internal communication and documentation.
• Education: Bachelor’s Degree in Linguistics, Communications, Business, or a related field.
• Experience: 2+ years in international customer support or a language-specialist role.
• Technical Savvy: * Proficiency in CRM software and helpdesk ticketing systems. Familiarity with AI-assisted translation tools or CAT (Computer-Assisted Translation) software.
• Soft Skills: High emotional intelligence, cultural sensitivity, and the ability to remain calm under pressure.