Kitchen Consultant

Mployee.me; Mumbai; On-site; INR 300,000 - 550,000; Full time

Job summary

IKEA in Mumbai is seeking an experienced kitchen sales advisor to guide customers from first contact through installation, ensuring a seamless and satisfying experience. You will advise on kitchen solutions, manage inquiries across channels, and help close sales with a focus on customer value.

The role requires understanding evolving home trends, delivering accurate product information, and coordinating with the store team to ensure smooth operations and timely installation.

Qualifications

• Experience in sales with focus on customer satisfaction.
• Strong knowledge of kitchen solutions and home furnishing.
• Proven ability to understand customer needs and guide solutions.

Responsibilities

• Be the single point of contact for kitchen customers throughout the buying process.
• Meet customers in-store, at home, or via email/phone to answer questions.
• Guide customers through inspiration, planning, design, payment, installation, and final checks.
• Stay updated on trends and customer buying behavior to offer relevant solutions.
• Follow up to ensure deal closure and seamless experience.
• Familiarize with store plans and IKEA routines to support operations.
• Use applicable applications to process and document goods and services.

Skills

Customer service

Upselling

Active listening

Tools

Excel

Job description

Who you are

• Experienced sales professional with a strong track record of delivering excellent customer satisfaction throughout the buying journey.
• Strong knowledge of kitchen solutions, home furnishing, customer buying behavior, and basic interior design principles.
• Skilled in active selling, upselling, and creating positive customer experiences.
• Proficient in Excel, analytical thinking, and sales tools/processes.
• Excellent communication, active listening, relationship-building, and problem-solving skills.
• Confident, customer-focused, and able to build trust and guide customers toward the right solutions.
• Flexible, organized, and able to work efficiently in a fast-paced environment.
• Team-oriented with the ability to prioritize and work with a sense of urgency.
• Passionate about home furnishing and helping customers create functional and beautiful living spaces.
• Demonstrates IKEA values and acts as a trusted ambassador for the brand.

Your responsibilities

To optimize the shopping experience of the kitchen customers, securing customers satisfaction and increase in kitchen sales. To support our customer from the first analysis of their needs and wishes until the successful integration in their home and thereby secure a successful, convenient, and seamless customer experience.

• Be the one point of contact to the kitchen customer throughout the full buying process, from the first contact until the kitchen has been installed to ensure a great and seamless experience.
• Meet the customer in their home, as well as connecting via email, telephone or in the store to support with any questions
• Responsible for all the different phases in the process of buying a kitchen: inspire, booking for planning, design, services offered, payment, installation, and final check to ensure a smooth experience.
• Responsible to understand the specific needs of customers and staying up to date on trends, living situations and customer buying behaviors to provide relevant, affordable, functional, and sustainable solutions to our customers.
• Responsible to follow-up with customers during the purchase process, to ensure closure of the deal.
• Keep up to date and understand the store and department action plans to ensure your contribution and responsibility. Constantly improve your knowledge of internal IKEA routines and regulations related to your area of work.
• Stay up to date on and use applicable applications to correctly process and issue documentation on goods and services to ensure proper processes and documentation.

Together as a Team

To achieve an enjoyable, convenient, and successful shopping and buying experience that leads to increase kitchen sales and sustained long-term profitability. To provide a simple, unique, and seamless meeting with the customer wherever our customers want to meet with IKEA, securing efficient processes and operations.

The main responsibilities are to ensure satisfied customers, develop and execute sales steering and selling the IKEA way.

From: "Why Women Don't Apply for Jobs Unless They're 100% Qualified" by Tara Sophia Mohr, August 2014"