Key Engagement Manager, Smart Commerce

Amazon; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

ASCSPL - Karnataka is seeking a hands-on Key Engagement Manager to own end-to-end customer and partner engagements for the Smart-Commerce platform in Bengaluru. You will drive adoption of new and existing features to ensure client success and work with product, tech and support teams to sustain relationships.

The role requires 3+ years of sales, 4+ years in B2B, data-driven analysis and a track record of closing deals.

Qualifications

• 3+ years of sales experience.
• 4+ years of B2B sales experience.
• Experience analyzing data and best practices to assess performance drivers.
• Experience closing sales and generating revenue.

Responsibilities

• As a Key Engagement Manager, own the end to end engagement of our customers and partners programmatically.
• Drive adoption of new & existing product features to ensure client success.
• Collaborate with product, tech & support teams to solve recurring issues post launch to sustain the client relationship.
• Identify opportunities in Smart Commerce products or feature sets based on customer insights.

Skills

Sales experience

B2B sales

Data analysis

Revenue generation

Tools

Salesforce

Job description

Description

Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, tech solution selling background, and relationship building skills necessary to help position SmartCommerce as a preferred choice for customers? Do you love building new strategic and tech-driven businesses? Join the SmartCommerce team as a Key Engagement Manager!

The vision of Smart-commerce team is to digitize brand owners and selling partner by providing a suite of product offerings across the business's lifecycle. Within this, we are building a platform to help sellers manage all their post purchase operations in terms of order management, warehouse management, returns management, planning and shipping.

Key job responsibilities

As a Key Engagement Manager, your role is to own the end to end engagement of our customers and partners programmatically. You will also drive adoption of new & existing product features with the sole objective of ensuring client success. You will collaborate with product, tech & support teams to solve any recurring issues post launch to sustain the client relationship. You will identify opportunities in Smart Commerce products or feature sets based on customer insights and partner with internal product teams to win our customers’ trust.

We are looking for a hands-on, detail oriented and highly motivated Key Engagement Manager to lead the partner development and success. The candidate should be comfortable understanding technology led businesses and be able to gather actionable conclusions by keenly listening to our customers. Operating in a rapidly changing environment will require the candidate to be adept at dealing with ambiguous, new and challenging situations. An understanding of enterprise sales & solution selling is highly desired.

About The Team

As a part of Smbhav announcement ( https://smbhav.amazon.in/grow-with-amazon/smart-commerce) this is the Smart-commerce team which will build solutions to digitize the SMBs.

Basic Qualifications

• 3+ years of sales experience
• 4+ years of B2B sales experience
• Experience analyzing data and best practices to assess performance drivers
• Experience closing sales and generating revenue

Preferred Qualifications

• Experience with sales CRM tools such as Salesforce or similar software
• Experience influencing C-level executives

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company

ASCSPL - Karnataka

Job ID: A10506432