Key Accounts Manager : Mid Market : Kolkata

Paytm Payments Services; Kolkata District; On-site; INR 360,000 - 600,000; Full time

Job summary

Paytm Payments Services is seeking a proactive field sales professional to grow QR & Sound Box adoption among Kolkata merchants. You will initiate transactions at non-transacting merchants, achieve monthly onboarding targets, and articulate the benefits of Paytm's payments ecosystem.

The role requires comfort with a fast-growing fintech environment, strong negotiation skills, and a solid grasp of local geography. You’ll drive market expansion with integrity and customer-centric focus.

Qualifications

• Self-starter who can work independently with minimal guidance
• Strong sales and negotiation abilities
• Fintech or related field experience preferred
• Interest in financial products and markets
• Good understanding of local geography and markets
• Clear, articulate communication and trustworthiness

Responsibilities

• Visit existing non-transacting merchants to initiate transactions and resolve the assigned issues.
• Meet monthly targets on merchants onboarded, EDC/SB deployed, POS software, insurance, and other financial products; articulate benefits to clients.
• Plan and schedule market visits for lead generation and resolving service-related issues.
• Ensure customer satisfaction to drive higher sales conversions and retention.
• Gather market feedback on offerings and competitor moves for product improvements.
• On-board new retailers and explain the complete payments acceptance process and its benefits.

Skills

Self-starter

Sales skills

Negotiation

Fintech experience

Financial products

Understanding of local geography

Communication

Honesty

Job description

About Us

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About Team

QR & Sound Box is one of Paytm‘s business tools to help merchants grow and manage their business through simplicity and data-driven technology. This team is responsible for growing the penetration of Paytm’s QR Code & Sound Box business in Indian merchants.

Visibility Accountability through Extensive QR/Soundbox deployment. Grow Distribution and Market share in the assigned area of operations. Formulate and Launch the counter strategy for local initiatives taken up by the competition. Plan the market size, span and geographies by the team.

Responsibilities

1. Visit existing non-transacting merchants to initiate transactions and resolve the assigned issues. (Weightage - 60%)

2. Will be responsible for meeting monthly targets on various metrics such as the number of merchants onboarded, number of EDC/SB deployed, point-of-sale software, insurance, and other financial products. Deployment of products and articulation of benefits and best practices at client locations. (Weightage - 40%)

3. Responsible for planning & scheduling market visits for lead generation & resolving the service related issues.

4. Ensuring customer satisfaction leading to higher sales conversions and retention.

5. Gathering consistent feedback from the market for existing offerings and insights on competitor moves as feedback for product enhancements.

6. Enable digital payments at unorganized retailers by on-boarding new retailers & make them understand the complete payments acceptance process and its benefits.

Who are we looking for

1. Self-starters, who can take ownership without hand holding and are comfortable navigating ambiguity, will be an ideal fit

2. Passionate about working in a fast-growing firm and ready to get their hands dirty.

3. Fintech experience Or same field experience candidates to be priorities.

4. Good sales and negotiation skills

5. Interest in financial products and markets

6. Understanding of Local geography.

Articulate complex solutions to novice customers.

Honesty and trustworthiness are the most important virtues.