Key Accounts Manager

Paytm; Patna; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Paytm is seeking a Key Accounts Manager for Mid Market in Patna to drive merchant onboarding and adoption of digital payments. This onsite role in Patna, Bihar, involves visiting merchants to onboard transactions and meet targets across onboarding, EDC/SB deployment, and financial products.

The position requires strong negotiation skills, local market knowledge, and a proactive approach in a fast-growth fintech environment.

Qualifications

• Experience in fintech or payments preferred.
• Ability to onboard merchants and drive adoption of digital payments.
• Strong communication and relationship-building skills.

Responsibilities

• Visit existing and potential merchants to onboard transactions and resolve issues.
• Meet monthly targets on onboarding, EDC/SB deployment, POS software, and other financial products.
• Plan and schedule market visits for lead generation and service issue resolution.
• Ensure customer satisfaction to drive sales conversions and retention.
• Gather market feedback for product improvements and competitor moves.
• Educate retailers on the benefits and processes of digital payments.

Skills

Self-starter

Ownership

Negotiation skills

Interest in financial products

Understanding of local geography

Job description

Key Accounts Manager : Mid Market : Patna

Team: SMB

Location: Patna, Bihar

Commitment: Full-time Employment

Workplace Type: onsite

About Us

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About Team

QR & Sound Box is one of Paytm‘s business tools to help merchants grow and manage their business through simplicity and data-driven technology. This team is responsible for growing the penetration of Paytm’s QR Code & Sound Box business in Indian merchants.

Visibility Accountability through Extensive QR/Soundbox deployment. Grow Distribution and Market share in the assigned area of operations. Formulate and Launch the counter strategy for local initiatives taken up by the competition. Plan the market size, span and geographies by the team.

Responsibilities:

1. Visit existing non-transacting merchants to initiate transactions and resolve the assigned issues. (Weightage - 60%)
2. Will be responsible for meeting monthly targets on various metrics such as the number of merchants onboarded, number of EDC/SB deployed, point-of-sale software, insurance, and other financial products. Deployment of products and articulation of benefits and best practices at client locations. (Weightage - 40%)
3. Responsible for planning & scheduling market visits for lead generation & resolving the service related issues.
4. Ensuring customer satisfaction leading to higher sales conversions and retention.
5. Gathering consistent feedback from the market for existing offerings and insights on competitor moves as feedback for product enhancements.
6. Enable digital payments at unorganized retailers by on-boarding new retailers & make them understand the complete payments acceptance process and its benefits.

Who are we looking for.

1. Self-starters, who can take ownership without hand holding and are comfortable navigating ambiguity, will be an ideal fit
2. Passionate about working in a fast-growing firm and ready to get their hands dirty.
3. Articulate complex solutions to novice customers.
4. Fintech experience Or same field experience candidates to be priorities.
5. Honesty and trustworthiness are the most important virtues.
6. Good sales and negotiation skills
7. Interest in financial products and markets
8. Understanding of Local geography.