Key Accounts Manager ( Field Sales)

Paytm; Raipur; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Paytm is seeking a Key Account Manager - EDC Sales in Raipur, India to drive merchant acquisition and manage relationships across the local market. You will grow the business through Paytm's payment and financial solutions and lead initiatives to increase adoption of EDC/POS devices and related services.

The role requires strong sales and relationship-management skills, a deep understanding of the local market, and the ability to identify revenue growth opportunities.

Responsibilities

• Manage and develop relationships with merchants in the assigned geography.
• Drive sales and adoption of EDC/POS/ swipe machines.
• Acquire new merchants and identify opportunities for business growth.
• Drive product penetration and revenue growth across the assigned market.
• Manage assigned merchant accounts and ensure effective engagement and service delivery.
• Build strong relationships with merchants and key stakeholders.
• Understand merchant requirements and ensure timely resolution of grievances and service-related issues.
• Drive customer satisfaction, retention and higher sales conversions.
• Track market trends, customer feedback and competitor activities.
• Identify local market opportunities and develop appropriate sales strategies.
• Ensure successful product deployment and communicate product benefits effectively to merchants.
• Achieve assigned sales, revenue and business targets.
• Take ownership of day-to-day market activities and deliver business outcomes.

Job description

About the Role

We are looking for a Key Account Manager - EDC Sales who will be responsible for driving merchant acquisition, managing merchant relationships and growing business through Paytm's payment and financial solutions.

The role requires strong sales and relationship-management skills, a good understanding of the local market and the ability to identify opportunities for revenue and product growth.

Key Responsibilities

• Manage and develop relationships with merchants in the assigned geography.
• Drive sales and adoption of EDC/POS/ swipe machines.
• Acquire new merchants and identify opportunities for business growth.
• Drive product penetration and revenue growth across the assigned market.
• Manage assigned merchant accounts and ensure effective engagement and service delivery.
• Build strong relationships with merchants and key stakeholders.
• Understand merchant requirements and ensure timely resolution of grievances and service-related issues.
• Drive customer satisfaction, retention and higher sales conversions.
• Track market trends, customer feedback and competitor activities.
• Identify local market opportunities and develop appropriate sales strategies.
• Ensure successful product deployment and communicate product benefits effectively to merchants.
• Achieve assigned sales, revenue and business targets.
• Take ownership of day-to-day market activities and deliver business outcomes.