KEY ACCOUNTS MANAGER

TVS Supply Chain Solutions Limited; Zone 7 Ambattur; On-site; INR 900,000 - 1,500,000; Full time

Job summary

TVS Supply Chain Solutions Limited is seeking a Key Account Manager for our warehouse operations in India. You will be the primary liaison for assigned key clients, ensuring SLAs are met and customer requirements understood by operations teams.

You will build lasting client relationships, monitor KPIs, support service expansion within existing accounts, and coordinate with warehouse, inventory, transport, and customer service to deliver value.

Qualifications

• Client relationships management
• Knowledge of warehouse operations and KPIs
• Strong communication and problem-solving skills

Responsibilities

• Act as liaison between key customers and warehouse operations teams.
• Build and maintain long-term relationships with clients and conduct regular business reviews.
• Coordinate with warehouse, inventory, transportation, and customer service teams to meet client requirements.
• Monitor inbound/outbound, storage and inventory processes and support operational improvements.
• Identify opportunities to expand services within existing accounts and support renewals.

Skills

Client relationship mgmt

Warehouse coordination

Performance tracking

Business development

Issue resolution

Job description

6 - 8 Years

Regular

Job Description

Job Summary

The Key Account Manager serves as the primary point of contact for assigned key clients, ensuring warehouse services meet customer requirements, service-level agreements (SLAs), and operational objectives. The role involves maintaining strong customer relationships, resolving issues, monitoring performance, and identifying opportunities for business growth.

Key Responsibilities

Client Relationship Management

• Act as the main liaison between key customers and warehouse operations teams.
• Build and maintain long-term relationships with clients.
• Conduct regular business reviews and performance meetings.
• Address customer concerns and ensure timely resolution of issues.

Warehouse Operations Coordination

• Coordinate with warehouse, inventory, transportation, and customer service teams.
• Ensure client-specific requirements are executed accurately.
• Monitor inbound, outbound, storage, and inventory processes.
• Support implementation of operational improvements.

Performance Management

• Track and report key performance indicators (KPIs) such as:
• Inventory accuracy
• Prepare performance reports and presentations for customers.

Business Development

• Identify opportunities to expand services within existing accounts.
• Support contract renewals and pricing discussions.
• Collaborate with sales teams on new business opportunities.

Problem Resolution

• Investigate operational issues and customer complaints.
• Develop corrective and preventive action plans.
• Escalate critical issues when necessary.

Job Snapshot

Updated Date

24-08-2026

Job ID

JOB_7201

Department

Operations

Location