Key Accounts Manager

Paytm; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Paytm is hiring a Key Accounts Manager for Pune to drive premium merchant partnerships and scale Paytm's QR, Sound Box and other fintech solutions in Maharashtra's key markets.

You will own the end-to-end merchant relationship, hit multi-product sales targets, and lead on-ground market initiatives while partnering with the KAM Sales team.

The role is onsite in Pune with a fast-growing fintech environment and significant growth opportunities in a dynamic payments ecosystem.

Qualifications

• Self-starter who can work with minimal handholding and navigate ambiguity.
• Strong sales skills with the ability to articulate complex fintech solutions to customers.
• Experience in fintech or related fields is preferred.
• Honesty and trustworthiness are highly valued.
• Excellent negotiation abilities and customer relationship skills.
• Interest in financial products and markets and local geography understanding.

Responsibilities

• Engage with premium merchants in the assigned area and maintain portfolio communications.
• Meet sales targets for QR codes, EDCs, POS software, insurance and other financial products.
• Drive product penetration and revenue growth.
• Promote the Paytm brand and enable new business lines in the marketplace.
• Track and resolve merchant grievances in a timely manner.
• Plan daily activities with the team and review deliverables.
• Gather market feedback and competitive insights.
• Deploy products and explain benefits and best practices at client locations, boosting satisfaction and retention.

Skills

Self-starter

Sales skills

Negotiation

Market knowledge

Job description

Key Accounts Manager - Pune

Team: KAM Sales

Location: Pune, Maharashtra, Kolhapur, Maharashtra

Commitment: Full-time Employment

Workplace Type: onsite

About Us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About Team:

QR & Sound Box is one of Paytm‘s business tools to help merchants grow and manage their business through simplicity and data-driven technology. This team is responsible for growing the penetration of Paytm’s QR Code & Sound Box business in Indian merchants.

Visibility Accountability through Extensive QR/Soundbox deployment. Grow Distribution and Market share in the assigned area of operations. Formulate and Launch the counter strategy for local initiatives taken up by the competition. Plan the market size, span and geographies by the team.

Responsibilities :

1. 1. Engaging with Premium merchants like portfolio tracking, merchant communication, and ensuring service is delivered in the assigned area for assigned merchants.
2. 2. Meeting sales targets of multiple payment solutions such as QR codes, EDC/card swipe machines, point of sales software, insurance, and other financial products
3. 3. Ensuring product penetration along with revenue growth.
4. 4. Enabling the new business line and promoting the brand in the marketplace.
5. 5. Track and attend to merchant's grievances and ensure its resolved on time.
6. 6. Plan and execution of day-to-day activities along with the team and Review team’s deliverables.
7. 7. Gathering consistent feedback from the market for existing offerings and insights into the competition
8. 8. Deployment of products and articulation of benefits & best practices at client locations Ensuring customer satisfaction leading to higher sales conversions and retention

Who are we looking for.

• 1. Self-starters, who can take ownership without hand holding and are comfortable navigating ambiguity, will be an ideal fit
• 2. Passionate about working in a fast-growing firm and ready to get their hands dirty. Articulate complex solutions to novice customers.
• 3. Fintech experience Or same field experience candidates to be priorities.
• Honesty and trustworthiness are the most important virtues.
• 4. Good sales and negotiation skills
• 5. Interest in financial products and markets
• 6. Understanding of Local geography