Key Accounts Manager

Scapia; Bengaluru; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Scapia in Bengaluru is seeking a proactive Key Account Manager to manage partner relationships after onboarding, ensuring smooth day-to-day operations and driving strong business outcomes across sales, fulfilment, and service.

You will bridge partner management, operations, and analytics, collaborating across teams to resolve issues quickly and build scalable processes in a fast-moving environment.

Qualifications

• Undergraduate degree in business or commerce.
• Experience in account or partner management or e-commerce operations.
• Strong ownership mindset with the ability to independently drive outcomes in a fast-paced environment.
• Good analytical skills and comfort working with business metrics, dashboards, and performance tracking.
• Excellent stakeholder management and communication with external partners and cross-functional teams.
• Strong problem-solving, attention to detail, and speed in execution.

Responsibilities

• Act as the primary contact for partner brands to drive smooth day-to-day operations and issue resolution.
• Track partner performance across sales, service, fill rates, cancellations, and SLAs to identify improvements.
• Oversee order lifecycle end-to-end for timely processing, dispatch, delivery and closure.
• Manage returns, claims and exceptions with partners to ensure quick resolution and minimal customer impact.
• Drive billing, reconciliation and partner compliance with agreed processes.
• Identify high-potential SKUs and enable faster fulfilment with partners (e.g., SDD/NDD).

Skills

Account management

Partner management

Data analytics

Stakeholder management

Education

Undergraduate degree in business

Job description

Scapia! A credit card that’s out there to make travel happen for people, by converting their everyday

expenses into travel experiences. We’re a bunch of passionate people who work together, brainstorm

and debate with each other, and don’t stop until we're proud of our work. Customer delight tops

everything else! We’ve worked hard to create an environment of honesty and passion that sets everyone

up for success.

As a Key Account Manager, you will play a critical role in managing partner relationships after

onboarding, ensuring smooth day-to-day operations, and driving strong business outcomes across sales,

fulfilment, and service. This role sits at the intersection of partner management, operations, and

analytics, and is ideal for someone who enjoys solving problems, working cross-functionally, and building

structure in a fast-moving environment.

Key Responsibilities:

1. Partner Support: Act as the primary point of contact for partner brands/sellers to drive smooth

day-to-day operations and issue resolution

2. Performance Monitoring: Track partner performance across sales, service, fill rates, cancellations, and

key operational SLAs to identify improvement areas

3. Order Lifecycle Management: Oversee the order journey end-to-end to ensure timely processing,

dispatch, delivery, and closure

4. Returns, Claims & Exception Handling: Manage returns, claims, and operational exceptions with

partners to ensure quick resolution and minimal customer impact

5. Billing, Reconciliation & Compliance: Drive accurate billing, reconciliation, and partner compliance

with agreed commercial and operational processes

6. Top SKU Identification & Fulfilment Enablement: Identify high-potential SKUs and work with partners to enable faster fulfilment models such as SDD/NDD.

What you'll need:

• An undergraduate degree in business, commerce or prior experience in account management, partner management, category operations, seller management, or e-commerce operations.
• Strong ownership mindset with the ability to independently drive outcomes in a fast-paced
• Good analytical skills and comfort working with business metrics, operational dashboards, and performance tracking.
• Excellent stakeholder management and communication skills, especially in coordinating with external partners and internal cross-functional teams.
• Strong problem-solving ability, attention to detail, and comfort in handling execution issues with speed and clarity.
• Ability to work through ambiguity, prioritize effectively, and build processes from scratch where needed.