Key Accounts Manager

HDFC Bank Limited; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

HDFC Bank Limited is seeking a seasoned Sales and Portfolio Management professional in Bengaluru to drive merchant acquisition and deepen wallet share with existing merchants. The role focuses on direct selling to corporates, channel management, and cross-sell of digital banking solutions.

You will coordinate with branch staff and senior leaders to increase CASA float and volumes while ensuring compliance and risk controls are followed.

Qualifications

• 4–8 years of direct sales experience and portfolio management.
• Experience selling to corporates or concept selling.
• Ability to manage relationships across senior levels in the organization.
• Proficient with MS Office and enterprise systems.
• Experience in project/product management and managing multiple teams.

Responsibilities

• Acquire new-to-bank merchants and grow wallet share of existing merchants.
• Meet channel targets across ARN, DBA, integration, activation, volume, OBOS and cross-sell.
• Monitor portfolio volume and float, increasing bank share and retention of merchants.
• Manage risk/compliance within ME requirements and train merchants on digital initiatives.
• Engage branch staff, introduce products to CA customers, and handle customer escalations as needed.

Skills

Sales

Relationship management

Channel management

Cross selling

Team leadership

Tools

MS Office

CRM software

Job description

Job Purpose

To achieve business numbers as defined by supervisor & adhere to the directions in line with the banks objectives.

Job Responsibilities:

New Relationship

• To bring in NTB MEs & manage existing portfolio MEs to increase wallet share
• Achieve channel objectives through team wrt targets on ARN, DBA, Integration, Activation, Volume, OBOS & Cross sell

Portfolio and Relationship Management

• Ensuring maximum share of volumes comes to the bank.
• Focus is to increase portfolio volume & float from Merchants to gain bank share.
• Retaining the merchants to avoid competition poaching banks merchants.

Business Compliance

• Managing risk & compliance team and adhering their compliances for ME requirement.
• Training merchants staff i.e. Government bodies / Educational institutes on digital initiates.

Channel Management

• Managing & engaging Channels mainly Branch banking
• Work on existing CA customers & offer them digital solutions to drive CASA float & volumes.
• Introduction of products to branch staff by joining in branch huddles
• Manage customer escalations as per agreed Major actionable.

Preferred candidate profile

Minimum experience of 4 to 8 years of Sales Direct and Portfolio management.

• Exposure to direct selling, Sales in corporates or concept selling.
• Managing Relation across senior levels of the Organization.
• Understanding of MS office and systems is a must.
• Exposure in project / Category / product management
• Exposure to manage multiple teams across different functions