E Commerce- Key Accounts Manager

HDFC Bank Limited; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

HDFC Bank Limited in Bengaluru seeks a seasoned sales and relationship professional to drive NTB merchant acquisitions and manage existing ME portfolios, increasing wallet share and cross-sell opportunities. You will coordinate with branches, customers and internal teams to promote digital solutions and CASA growth.

You will also focus on channel objectives, risk/compliance, and sustaining merchant relationships to prevent poaching by competitors.

Qualifications

• Minimum 3–6 years of sales direct and portfolio management experience.
• Exposure to direct selling, sales in corporates or concept selling.
• Managing relationship across senior levels of the organization.
• Understanding of MS Office and systems is a must.
• Exposure in project / category / product management.
• Exposure to manage multiple teams across different functions.

Responsibilities

• To bring in NTB MEs and manage existing portfolio MEs to increase wallet share.
• Achieve channel objectives through team wrt targets on ARN, DBA, Integration, Activation, Volume, OBOS & Cross sell.
• Portfolio and Relationship Management: ensure maximum share of volumes to the bank.
• Focus on increasing portfolio volume & float from Merchants to gain bank share.
• Retain merchants to avoid competition poaching banks' merchants.
• Business Compliance: manage risk & compliance team and adhere to compliances for ME requirements.
• Channel Management: engage branches, work with CA customers to drive CASA float and volumes; introduce products at branch huddles.

Skills

Sales Direct

Portfolio Management

Relationship Building

Channel Management

Cross-Sell

MS Office

Tools

MS Office

Job description

Role & responsibilities

New Relationship

• To bring in NTB MEs & manage existing portfolio MEs to increase wallet share
• Achieve channel objectives through team wrt targets on ARN, DBA, Integration, Activation, Volume, OBOS & Cross sell

Portfolio and Relationship Management

• Ensuring maximum share of volumes comes to the bank.
• Focus is to increase portfolio volume & float from Merchants to gain bank share.
• Retaining the merchants to avoid competition poaching banks merchants.

Business Compliance

• Managing risk & compliance team and adhering their compliances for ME requirement.
• Training merchants staff i.e. Government bodies / Educational institutes on digital initiates.

Channel Management

• Managing & engaging Channels mainly Branch banking
• Work on existing CA customers & offer them digital solutions to drive CASA float & volumes.
• Introduction of products to branch staff by joining in branch huddles
• Manage customer escalations as per agreed Major actionable.

Preferred candidate profile

Experience Required

Minimum experience of 3 to 6 years of Sales Direct and Portfolio management.

• Exposure to direct selling, Sales in corporates or concept selling.
• Managing Relation across senior levels of the Organization.
• Understanding of MS office and systems is a must.
• Exposure in project / Category / product management
• Exposure to manage multiple teams across different functions